As a Technical Support Engineer Intern, you'll assist customers with technical issues, collaborate with senior engineers, and gain hands-on experience with products while developing skills.
Available location: Austin, Texas
This role requires you to be able to come into our Austin office 3x a week.
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex technical problems and interacting with people? As a Technical Support Engineer Intern at Cloudflare, you'll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You'll gain hands-on experience with our products, learn the inner workings of Cloudflare's offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Join us to enhance your skill set while making a real impact!
Responsibilities
Skills and Requirements
Bonus Points
Super Bonus Points
You can check out our internship blogs to learn more about our program and hear directly from our past interns.
This role requires you to be able to come into our Austin office 3x a week.
About the Department
The Customer Support Team solves complicated problems and answers technical inquiries via phone, email, chat, and social media. Whether it is a Wordpress blogger using our services for free or a global Enterprise business with petabytes of web traffic, our team is always eager to assist. We are the eyes and ears of Cloudflare, acting as the real-time voice of the customer to help communicate their needs and real-world use cases back to the rest of the company - to help build a better service and future product development.
What You'll do
Do you love solving complex technical problems and interacting with people? As a Technical Support Engineer Intern at Cloudflare, you'll work directly with customers and cross-functional teams to tackle a variety of technical challenges. You'll gain hands-on experience with our products, learn the inner workings of Cloudflare's offerings, and deepen your understanding of internet technologies. This role also provides opportunities to develop valuable technical and professional skills, as well as job shadowing experiences to explore different roles within the company. Join us to enhance your skill set while making a real impact!
Responsibilities
- Collaborate with senior engineers to analyze and troubleshoot customer issues
- Track support requests using our ticketing system
- Participate in team meetings to discuss and share feedback
- Help create and update technical documentation and run books
- Provide feedback on our product and potential improvements based on customer interactions
- Support the team in testing new releases and reporting bugs
- Perform other duties/projects as assigned
Skills and Requirements
- Currently pursuing an undergraduate degree in a Computer Sciences or related field
- Self-driven and capable of learning new technologies/systems/features with some guidance
- Fundamental understanding of how the Internet works (OSI Model); Cloudflare has a variety of products that presently impact Layers 3, 4 & 7
- Experience using Linux
- Experience in command line and tools, including curl, dig, traceroute, openssl and git
- Experience writing scripts in Bash, Python, JavaScript, or other scripting languages
- Awareness of what DNS, SSL/TLS and HTTP is and how these function
- Awareness of or experience installing and configuring web servers like Apache, Nginx, and IIS
- Must be able to work 40 hours a week
- Must be able to commit to a 12 week program
Bonus Points
- Experience troubleshooting network connectivity issues, BGP routing, and GRE tunnels
- You are familiar with Cloudflare and have a site actively using our platform
Super Bonus Points
- You are fluent and can troubleshoot in Mandarin, Spanish, and Portuguese
You can check out our internship blogs to learn more about our program and hear directly from our past interns.
Top Skills
Apache
Bash
Curl
Dig
Git
Iis
JavaScript
Linux
Nginx
Openssl
Python
Traceroute
Cloudflare Seattle, Washington, USA Office
Seattle, WA, United States
Similar Jobs at Cloudflare
Cloud • Information Technology • Security • Software • Cybersecurity
As a Senior Systems Engineer, you'll address complex system architecture problems, design scalable systems, and ensure code quality within Cloudflare's platform.
Top Skills:
C++Go (Golang)JavaRust
Cloud • Information Technology • Security • Software • Cybersecurity
As an Application Services Consultant, you will provide advisory and implementation services for Cloudflare's enterprise customers, focusing on security and performance products. Responsibilities include solution design, implementation, project management, and customer support collaboration.
Top Skills:
Api GatewayBashBot ManagementCertificates ManagerDdos ProtectionDnsHTTPJavaScriptPage ShieldPythonRate LimitingSslTcp/IpTerraformTlsWaf
Cloud • Information Technology • Security • Software • Cybersecurity
As a Senior Product Manager, you'll own the product vision, manage the roadmap, represent customers, and collaborate across teams to develop load balancing technologies while measuring success through defined metrics.
Top Skills:
DnsGoLoad BalancingPythonRestful Api
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
