Technical Support Specialist, Tier 1

You will support users through chat, email, and phone, troubleshoot common technical issues, and escalate more complex problems when needed. The role is ideal for someone who enjoys problem-solving and can explain technical information clearly.

• Handle first-line technical support requests

• Troubleshoot and resolve common technical issues

• Escalate complex issues with clear documentation

• Record solutions and update support documentation

• Meet established response and resolution targets

• Explain technical issues clearly to non-technical users

• 1+ year of technical support experience

• Good troubleshooting and problem-solving skills

• Experience with a ticketing or support system

• Clear communication and customer-focused approach

• Comfortable working independently in a remote environment

• Reliable internet connection and suitable workspace

• Legally authorized to work in the United States

• SaaS or software support experience

• Basic networking knowledge

• CompTIA A+ or similar certification

$20–$27 per hour, depending on experience and qualifications.

Additional benefits and employment details will be discussed during the hiring process.

Application review → Initial conversation → Interview → Offer

Location: Remote