Technical Support Specialist

Harbor IT is a leading Managed Service Provider (MSP) specializing in delivering cutting edge Cybersecurity, IT, and Cloud Services to a diverse portfolio of clients. We pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Harbor IT is backed by investment firm Worklyn Partners since 2022 and has built a national platform through acquisition and rapid organic growth. Our mission is to manage our clients’ technology and mitigate their cyber risks, so that they don’t have to.

Position Overview

We are seeking a skilled and customer-focused Technical Support Specialist to provide hands-on IT support and systems administration for end users across diverse environments. This role requires a blend of technical troubleshooting, system administration, and excellent communication skills to ensure seamless operations and high-quality support. The ideal candidate has experience supporting enterprise IT environments and enjoys working directly with users to resolve issues and improve processes.

Key Responsibilities

• Serve as a primary point of contact for user support requests, providing assistance with desktops, laptops, mobile devices, applications, and collaboration tools.
• Troubleshoot hardware, software, network, and application issues, escalating as needed while maintaining ownership of client communication.
• Administer and maintain Active Directory, Office 365, and Exchange environments, including user account setup, password resets, and group policy management.
• Support Microsoft Windows (XP–11) and macOS systems, ensuring reliability and security for end users.
• Configure, maintain, and troubleshoot VoIP systems and mobile device deployments.
• Assist with system updates, patches, and endpoint security.
• Document troubleshooting steps and resolutions within ticketing and ITSM systems.
• Participate in device imaging, onboarding/offboarding, and asset inventory tracking.
• Provide remote and occasional on-site support to ensure smooth operations across distributed teams.
• Contribute to process improvement initiatives by identifying recurring issues and suggesting solutions.

Qualifications

• 2–4 years of experience in IT support, help desk, or systems administration.
• Hands-on experience with Microsoft 365, Exchange (on-premises and hybrid), and Active Directory administration.
• Knowledge of networking fundamentals (DNS, DHCP, VPN) and experience troubleshooting connectivity issues.
• Familiarity with virtualization (VMware, Hyper-V) and cloud platforms (Azure) preferred.
• Experience using ticketing systems such as ConnectWise, ServiceNow, or Spiceworks.
• Strong communication and customer service skills with the ability to translate technical concepts into plain language.
• Certifications such as CompTIA A+, Network+, or Microsoft MTA are a plus.

Why Join

• Opportunity to work with diverse technologies across enterprise-level environments.
• Exposure to advanced infrastructure, networking, and cloud systems with a clear path for career growth.
• Collaborative team culture with ongoing training and professional development.
• Competitive compensation, benefits, and opportunities for advancement.
• Unlimited PTO and paid holidays
• 3.5% 401k match
• Company computer and cell phone reimbursement program
• Health, vision, dental benefits