MEET THE TEAM
At Cisco, the IT Workforce Collaboration (ITWfC) team is dedicated to delivering an exceptional workplace experience - enabling our people to collaborate, innovate, and perform at their best. Our Collaboration Services group leads with Cisco's brand new technologies, powering the future of work through Webex Messaging, Meetings, and Video Collaboration Devices. We are innovators, accelerators, and transformers - designing agile and scalable experiences for a global workforce. You'll be a key member of the Meeting, Messaging and Advanced Cisco Experience within Cisco's IT Workforce Collaboration organization, partnering daily with peer engineers, architects, IT service managers, and Cisco product teams to deliver an unmatched collaboration experience for all Cisco employees worldwide.
YOUR IMPACT
* As a Technical Systems Engineer, you will:
* Provide operational support for Cisco Webex Calling, Messaging, Meetings, and Video Collaboration devices globally.
* Act as a technical customer concern point for complex issues impacting collaboration services and endpoint technologies.
* Participate in global enterprise projects focused on collaboration technology rollouts, upgrades, and service improvements.
* Support the deployment, configuration, and management of Webex devices.
* Fix and resolve issues across Webex applications, collaboration endpoints, and supporting network components (firewalls, VPN, Wi-Fi, VLANs).
* Collaborate with engineering, product teams, and vendors to ensure high availability and quality of collaboration experiences.
* Assist with new product introduction (NPI) validation, feature enablement, and user acceptance testing (UAT) for new solutions.
* Participate in an on-call rotation to provide 24x7 Tier 2/3 coverage for critical incidents.
* Document solutions, technical designs, solve guides, and contribute to operational standard methodologies.
MINIMUM QUALIFICATIONS
* Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent work experience, with 3-5 years of IT experience supporting enterprise collaboration environments.
* Solid practical experience supporting Cisco Webex Meetings, Messaging, Control Hub, and Video Devices.
* Understanding of collaboration back-end systems (CUCM, Expressway, CUBE, WbxCalling a plus) and essential concepts of IP telephony.
* Strong fix skills across collaboration platforms and supporting network layers (firewalls, VPNs, VLANs, Wi-Fi), including practical experience with Unix/Linux console commands.
* Experience with enterprise ticketing systems (e.g., ServiceNow) and Agile tools (e.g., Jira), alongside strong documentation skills for creating clear technical content.
PREFERRED QUALIFICATIONS
* Cisco certifications: CCNA Collaboration, CCNP Collaboration, or equivalent.
* Experience supporting high-visibility users (executives, critical incident handling).
* Familiarity with Agile or DevOps practices, and some experience with Dev and/or AI Ops.
* Experience with telemetry, analytics, and reporting tools (e.g., Webex Control Hub advanced analytics, ThousandEyes).
* Project experience (global deployments, technology pilots, or major upgrades).
For this role is required to be willing to participate in an on-call rotation, including some weekends.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
At Cisco, the IT Workforce Collaboration (ITWfC) team is dedicated to delivering an exceptional workplace experience - enabling our people to collaborate, innovate, and perform at their best. Our Collaboration Services group leads with Cisco's brand new technologies, powering the future of work through Webex Messaging, Meetings, and Video Collaboration Devices. We are innovators, accelerators, and transformers - designing agile and scalable experiences for a global workforce. You'll be a key member of the Meeting, Messaging and Advanced Cisco Experience within Cisco's IT Workforce Collaboration organization, partnering daily with peer engineers, architects, IT service managers, and Cisco product teams to deliver an unmatched collaboration experience for all Cisco employees worldwide.
YOUR IMPACT
* As a Technical Systems Engineer, you will:
* Provide operational support for Cisco Webex Calling, Messaging, Meetings, and Video Collaboration devices globally.
* Act as a technical customer concern point for complex issues impacting collaboration services and endpoint technologies.
* Participate in global enterprise projects focused on collaboration technology rollouts, upgrades, and service improvements.
* Support the deployment, configuration, and management of Webex devices.
* Fix and resolve issues across Webex applications, collaboration endpoints, and supporting network components (firewalls, VPN, Wi-Fi, VLANs).
* Collaborate with engineering, product teams, and vendors to ensure high availability and quality of collaboration experiences.
* Assist with new product introduction (NPI) validation, feature enablement, and user acceptance testing (UAT) for new solutions.
* Participate in an on-call rotation to provide 24x7 Tier 2/3 coverage for critical incidents.
* Document solutions, technical designs, solve guides, and contribute to operational standard methodologies.
MINIMUM QUALIFICATIONS
* Bachelor's degree in Computer Science, Information Technology, Engineering, or equivalent work experience, with 3-5 years of IT experience supporting enterprise collaboration environments.
* Solid practical experience supporting Cisco Webex Meetings, Messaging, Control Hub, and Video Devices.
* Understanding of collaboration back-end systems (CUCM, Expressway, CUBE, WbxCalling a plus) and essential concepts of IP telephony.
* Strong fix skills across collaboration platforms and supporting network layers (firewalls, VPNs, VLANs, Wi-Fi), including practical experience with Unix/Linux console commands.
* Experience with enterprise ticketing systems (e.g., ServiceNow) and Agile tools (e.g., Jira), alongside strong documentation skills for creating clear technical content.
PREFERRED QUALIFICATIONS
* Cisco certifications: CCNA Collaboration, CCNP Collaboration, or equivalent.
* Experience supporting high-visibility users (executives, critical incident handling).
* Familiarity with Agile or DevOps practices, and some experience with Dev and/or AI Ops.
* Experience with telemetry, analytics, and reporting tools (e.g., Webex Control Hub advanced analytics, ThousandEyes).
* Project experience (global deployments, technology pilots, or major upgrades).
For this role is required to be willing to participate in an on-call rotation, including some weekends.
Why Cisco?
At Cisco, we're revolutionizing how data and infrastructure connect and protect organizations in the AI era - and beyond. We've been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint.
Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you'll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere.
We are Cisco, and our power starts with you.
Cisco ThousandEyes Seattle, Washington, USA Office
2901 3rd Ave, Seattle, WA, United States, 98121
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
