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Technical Writer (Telecom & Hardware Integration Focus)

Job Posted 5 Days Ago Reposted 5 Days Ago
Remote
Hiring Remotely in United States
Senior level
Remote
Hiring Remotely in United States
Senior level
Create and manage documentation for telecom equipment integration, collaborating with teams, ensuring clarity for technical and non-technical audiences.
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Project Overview

We are seeking a seasoned technical writer to operationalize a documentation suite that supports customer adoption of wireless telecommunications equipment. This role involves building detailed, self-serve technical resources that enable customers to understand and seamlessly integrate hardware products into complex network environments. This is a foundational documentation project: the writer will structure, author, and unify a comprehensive portfolio of support materials, ranging from installation manuals to technical specifications and troubleshooting/FAQ content.

Scope and Duration
  • Contract Length: 3 months
  • Commitment: 20 hours/week
Key Responsibilities
  • Audit existing documentation to identify gaps, inconsistencies, and opportunities for consolidation or improvement.
  • Collaborate with cross-functional teams, including sales, engineering, product, operations, and customer success, to extract accurate, relevant technical information and to understand the intended audience for collateral.
  • Develop core customer-facing documents such as:
    • Installation guides
    • User manuals
    • Technical specifications
    • Troubleshooting documentation
    • Integration overviews (e.g., cabling, network compatibility)
    • Product datasheets and supporting one-pagers
  • Create a scalable, coherent information architecture that supports intuitive navigation and discoverability.
  • Collaborate with marketing to standardize technical language, visuals, and formatting across all documentation.
  • Translate highly complex concepts related to hardware, software, firmware, and networking into accessible language for a range of audiences.
  • Collaborate closely with internal teams to validate documentation and iterate as needed.
Must-Have Experience
  • 5+ years as a technical writer, ideally in telecom, networking, or hardware environments.
  • Proven ability to independently produce high-quality, structured documentation for highly technical products.
  • Experience writing for both technical implementers and broader customer-facing audiences.
Familiarity With
  • Free space optics or wireless transmission technologies
  • Networking infrastructure, middle-mile architecture, and telecom protocols
  • Leading content creation from scratch, including interviewing subject matter experts and clarifying ambiguous requirements
Preferred (Nice-to-Have)
  • Background in engineering or technical deployment roles
  • Experience working with early-stage startups or technology spin-outs
  • Familiarity with telecom customer onboarding, installation fieldwork, or B2B infrastructure support models
About the Client

Our client is a pioneering company developing next-generation free space optics technology to revolutionize wireless internet infrastructure. Their laser-based data transmission hardware offers a powerful alternative to traditional radio-based internet connectivity. Serving both global telecom giants and regional network operators, their mission is to deliver scalable, high-speed infrastructure faster and more efficiently than ever before.

Top Skills

B2B Infrastructure
Installation Manuals
Integration Guides
Network Environments
Product Datasheets
Technical Documentation
Troubleshooting Documentation
Wireless Telecommunications Equipment
HQ

Compose.ly Seattle, Washington, USA Office

Seattle, WA, United States, 98107

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