Technology Support III - DevOps

Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in the Enterprise Technology - Risk team, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities

• Provides end-to-end application or infrastructure service delivery to enable successful business operations of the firm
• Supports the day-to-day maintenance of the firm's systems to ensure operational stability and availability
• Assist in the monitoring of production environments for anomalies and address issues utilizing standard observability tools
• Identify issues for escalation and communication, and provide solutions to the business and technology stakeholders
• Analyze complex situations and trends to anticipate and solve incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Adept in Hadoop to diagnose and fix application issues. Concept and working experience in private cloud (i.e., enterprise specific cloud themes).
• Orchestration (e.g., Autosys, Airflow, Control-M, Oozie, etc.). Of those, Control-M experience mandatory.
• Mandatory - Database exposure and intermediate level SQL skills to be able to query and manage Oracle.
• Hands on expertise in AWS Services and Tools - esp. Athena, RDS/Aurora, Redshift.
• Third Party Vendor Data Management and Lifecycle, and Engagement for Trouble Tickets using DevOps Process.
• Hands on Tools Development using any programming language (Python) - Automation aptitude is key focus.
• Must adhere to weekly support Rotation schedules including weekends (standard Devops Cadence).
• Work collaboratively in a Global team with fellow DevOps professionals, sharing ideas to solve complex and challenging business problems.
• Be able to communicate effectively and work closely together with business clients, other technology teams, support partners and stakeholders to deliver and support business aligned solutions.
• MUST have demonstrated Devops Prior Experience for this role.

Preferred qualifications, capabilities, and skills

• Experience with database technologies - Oracle/MySQL.
• Experience with Languages - Java, Scala, Python, Shell Scripts
• Associate level certification and hands-on skills using Boto3 and CLI can be a big-plus
• Hands on experience in Java, Scala or Python with implementation experience. Python preferred.

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.