Training Specialist

At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we’d like to invite you to join our team as a Training Specialist. 

We offer great benefits, a competitive salary, and growth opportunities. We think you’ll find what you want here because what we do matters - to us, our customers, and most of all, our team members. 

Job Location:  Remote US/USA

SUMMARY:

As a Training Specialist, you will be responsible for training new hires and providing introduction to VSN team structure and workflow processes. Performs training needs assessment and creates new training modules as needed or requested by functional leaders. Manages onsite trainings for colleagues at customer sites.

What You’ll Do:

• New Hire Training & Onboarding:
  • Welcome new hires with prepared onboarding kits and an office tour (for non-remote employees). 
  • Provide necessary technical assistance to new hires to setup hardware and software.
  • Create the new hire curriculum and consistent training programs for all employees. 
  • Give overview of software platform (i.e. D365 & Mastermind). 
  • Assign additional Vector Learn trainings to employees for soft skills and technical skills reinforcement. 
  • Review new hire feedback after 30days and determine if additional training is needed. 
• Needs Assessment & Developing Training Programs: 
  • Conduct needs assessment and create or assign trainings every month. 
  • Provide instructor-led training and ensure courses are added to Vector Learn. 
  • Run Vector Learn reports to determine completion progress and publish results.
  • Follow-up with employees for required courses assigned and ensure timely completion. 
  • Draft, update, and organize D365 trainings and documents. 
  • Organize and manage customer site visits and perform necessary administrative functions. 
  • Coordinate with vendors and identify training needs and draft training programs for employees. 
  • Compile, update, and disseminate QA reporting. 

What You’ll Need:

• High School Diploma or equivalent
  • Bachelor's Degree - Preferred. 
• 2 Years Training Experience - Mentoring, Virtual & Classroom Training.
• 2 Years Industry Related Experience - Customer Service Experience/Call Center Experience. 
• Communication & Interpersonal Skills:  Ability to deliver the training curriculum and receive feedback.
• Experience with creating training curriculum:  Skills in preparing instructional aids and plans. 
• Computer Proficiency:  PowerPoint and recording software, Excel and Microsoft Office. 

What You’ll Get:

We offer a “Total Rewards” package including: 

• Competitive compensation
• Medical, dental, and vision coverage 
• HSA/FSA programs
• Company paid life and AD&D insurance 
• Company paid short- and long-term disability 
• Voluntary benefit products 
• 401 (k) retirement savings plan after just 60 days 
• 7 Company Holidays, plus 2 Floating holidays of your choice 
• Paid Time Off
• Tuition reimbursement 
• Employee Assistance Program (EAP) 

About Us: 

We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.

Our Values: 

• Win as a team. 
• Do the right thing. 
• Make a difference every day. 
• Get it done. 
• Think big. 

If you share these ideals, we'd love to hear from you! 

Vector Security is a Drug-Free Workplace 

Vector Security is an Equal Opportunity Employer 

All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran, or disability status.