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Teleperformance

Transformation Consultant - Eng - KL/Penang

Posted 2 Days Ago
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In-Office or Remote
Hiring Remotely in Mỹ
Senior level
In-Office or Remote
Hiring Remotely in Mỹ
Senior level
Drives business transformation and strategic change initiatives by developing transformation strategies, improving processes and organizational design, managing change adoption, engaging senior stakeholders, coordinating cross-functional projects, delivering training, and tracking benefits realization. The role manages transformation projects from planning through post-implementation review while ensuring alignment with business objectives, timely delivery, budget adherence, and successful organizational adoption.
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Overview

We are seeking a Transformation Consultant to join our team, driving business transformation and delivering strategic change initiatives across our organization. 

Qualifications
  • Education: Bachelor's degree in Computer Engineering, Business Administration, Management, or a related field. 
  • Experience: Prefer someone with at least 5 year of experience in management consulting, transformation, or change management. 
  • Skills: 
    • Strong business acumen and understanding of organizational dynamics. 
    • Excellent analytical, problem-solving, and communication skills. 
    • Proven ability to lead and manage cross-functional teams. 
    • Experience with transformation methodologies (e.g., Agile, Lean). 
    • Strong stakeholder management and influencing skills. 
    • Proficient in Microsoft Power Platform and Microsoft Office especially, Powerpoint and Excel 
    • Knowledge in Machine Learning and Artificial Intelligence  
  • Certifications: Certification in transformation, change management, or a related field (e.g., Prosci, Lean Six Sigma) is desirable. 

  • Responsibilities
    • Transformation Strategy Development: 
      • Collaborate with Operations leaders to develop and implement transformation strategies aligned with business objectives. 
      • Conduct analysis and provide recommendations on organizational design, process improvement, and cultural transformation. 
      • Design and implement change management plans to minimize disruption and ensure successful adoption of changes. 
      • Develop and deliver training programs to support change initiatives. 
    • Stakeholder Engagement: 
      • Build and maintain relationships with senior stakeholders, including executives, department heads, and team leaders. 
      • Communicate transformation plans, progress, and outcomes to stakeholders. 
    • Project Management: 
      • Manage transformation projects, ensuring timely delivery, budget adherence, and quality outcomes. 
      • Coordinate with cross-functional teams, including IT, HR, and operations. 
    • Benefits Realization: 
      • Develop and track benefits realization plans to ensure transformation initiatives deliver expected business outcomes. 
      • Conduct post-implementation reviews to identify lessons learned and areas for improvement.

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