Leads workplace support engineering teams and workstreams supporting infrastructure services, technical support, and platform management. Responsibilities include team coaching, project planning and budgeting, troubleshooting servers, networks, identity systems, and cloud environments, and coordinating Azure, AWS, and hybrid infrastructure administration. The role also oversees monitoring, continuity planning, DevOps improvements, escalated issue resolution, and stakeholder communication.
The Opportunity
As a Workplace Support Engineer Manager you will support infrastructure engineering work that helps keep technology services available, secure, and responsive for internal users. As a Manager you will lead teams, coach team members, and manage workstreams while using your knowledge of systems, network architecture, server administration, and cloud environments to guide delivery and address issues with a practical, thoughtful approach. In this role at PwC, you will help shape technology support activities, coordinate priorities across stakeholders, and contribute to improvements that strengthen day-to-day operations within our Internal Firm Services practice.
Responsibilities
- Leading workplace support engineering workstreams across infrastructure services, technical support, and platform management
- Managing team priorities, coaching staff, and reviewing deliverables across client-facing technology support activities
- Driving planning, budgeting, execution, and completion of IT project implementation efforts
- Guiding troubleshooting for servers, network reliability, identity and access management, and cloud infrastructure issues
- Coordinating the administration of Microsoft Azure, Amazon Web Services, and hybrid cloud environments
- Overseeing infrastructure monitoring, optimization, and continuity planning to support dependable technology operations
- Applying DevOps practices, continuous integration and continuous deployment, and digital tooling to improve service delivery
- Identifying process improvements, resolving escalated issues, and communicating status across stakeholders and service teams
What You Must Have
- At least a High School Diploma or the equivalent degree
- At least 4 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Business Administration/Management, Computer Science/Information Systems, Engineering
- Demonstrating infrastructure engineering leadership in manager roles
- Managing workplace support, troubleshooting, and service operations
- Coordinating project planning, budgeting, execution, and completion
- Mentoring teams in system analysis and technical problem solving
- Applying cloud, infrastructure, and security tools across environments
The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
As a Workplace Support Engineer Manager you will support infrastructure engineering work that helps keep technology services available, secure, and responsive for internal users. As a Manager you will lead teams, coach team members, and manage workstreams while using your knowledge of systems, network architecture, server administration, and cloud environments to guide delivery and address issues with a practical, thoughtful approach. In this role at PwC, you will help shape technology support activities, coordinate priorities across stakeholders, and contribute to improvements that strengthen day-to-day operations within our Internal Firm Services practice.
Responsibilities
- Leading workplace support engineering workstreams across infrastructure services, technical support, and platform management
- Managing team priorities, coaching staff, and reviewing deliverables across client-facing technology support activities
- Driving planning, budgeting, execution, and completion of IT project implementation efforts
- Guiding troubleshooting for servers, network reliability, identity and access management, and cloud infrastructure issues
- Coordinating the administration of Microsoft Azure, Amazon Web Services, and hybrid cloud environments
- Overseeing infrastructure monitoring, optimization, and continuity planning to support dependable technology operations
- Applying DevOps practices, continuous integration and continuous deployment, and digital tooling to improve service delivery
- Identifying process improvements, resolving escalated issues, and communicating status across stakeholders and service teams
What You Must Have
- At least a High School Diploma or the equivalent degree
- At least 4 years of experience
What Sets You Apart
- Preference for at least one of the following fields of study: Business Administration/Management, Computer Science/Information Systems, Engineering
- Demonstrating infrastructure engineering leadership in manager roles
- Managing workplace support, troubleshooting, and service operations
- Coordinating project planning, budgeting, execution, and completion
- Mentoring teams in system analysis and technical problem solving
- Applying cloud, infrastructure, and security tools across environments
The salary range for this position is: $73,500 - $212,280. For residents of Washington state the salary range for this position is: $73,500 - $244,000. Actual compensation within the range will be dependent upon the individual's skills, experience, qualifications and location, and applicable employment laws. All hired individuals are eligible for an annual discretionary bonus. PwC offers a wide range of benefits, including medical, dental, vision, 401k, holiday pay, vacation, personal and family sick leave, and more. To view our benefits at a glance, please visit the following link: https://pwc.to/benefits-at-a-glance
As PwC is an equal opportunity employer, all qualified applicants will receive consideration for employment at PwC without regard to race; color; religion; national origin; sex (including pregnancy, sexual orientation, and gender identity); age; disability; genetic information (including family medical history); veteran, marital, or citizenship status; or, any other status protected by law.
PwC does not intend to hire experienced or entry level job seekers who will need, now or in the future, PwC sponsorship through the H-1B lottery, except as set forth within the following policy: https://pwc.to/H-1B-Lottery-Policy.
Learn more about how we work: https://pwc.to/how-we-work
For only those qualified applicants that are impacted by the Los Angeles County Fair Chance Ordinance for Employers, the Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, San Diego County Fair Chance Ordinance, and the California Fair Chance Act, where applicable, arrest or conviction records will be considered for Employment in accordance with these laws. At PwC, we recognize that conviction records may have a direct, adverse, and negative relationship to responsibilities such as accessing sensitive company or customer information, handling proprietary assets, or collaborating closely with team members. We evaluate these factors thoughtfully to establish a secure and trusted workplace for all.
PwC Seattle, Washington, USA Office
1420 Fifth Avenue Suite 2800, Seattle, WA, United States, 98101
PwC Seattle, Washington, USA Office
1420 Fifth Avenue Suite 2800, Seattle, Washington , United States, 98101
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
