UX Manager

This role is perfect for someone who is:

- A self-starter with tremendous initiative and a strong work ethic

- An excellent communicator and collaborator across functional teams

- Eager to make a high impact at a product-driven company

- Adaptable, quick to embrace change, and a fast learner

- Skilled in creative and critical thinking

- Detail-oriented, even in a fast-paced environment

- Passionate about technology and innovation.

About Track

For over 21 years, Tracks has provided integrated software and marketing solutions for the hospitality industry, anchored by our flagship Track Property Management System and other products under the Track banner.

Our single-vendor ecosystem equips growing vacation rental companies with all the enterprise-class tools they need to scale. With ongoing investments in platform development, 70+ integration partners, and a growing suite of native features, Track, built on a customer-obsessed mindset, empowers hospitality professionals to achieve digital transformation and operational excellence. Our development includes a focus on leveraging AI-driven tools to enhance pricing, distribution, and guest communication.

Our Core Values reflect the behaviors that shape the tone of how we work with each other, our partners, and our customers:

- Serve Others: Nurturing growth to help others succeed

- Grit: Taking ownership and never giving up on what matters most

- Create the Future: Innovating to disrupt the status quo

Why Join Us?

- Be part of a fast-moving, dynamic team focused on growth and success.

- Work alongside a talented, collaborative, and supportive team.

- Work for a portfolio company offering a one-vendor solution for SaaS technology, marketing, and distribution.

- Help reshape the hospitality industry through technology and service innovation.

Perks and Benefits:

- Full medical, dental, and vision coverage

- Flexible Paid Time Off

- Unlimited access to professional training and development

- Health Savings Account with up to a $2,000 annual match

- Up to $900 in annual Wellness Rewards

- Flexible work environment

- Free life insurance and long-term disability coverage

- Flexible Spending Accounts

- Retirement plan with employer match

- $150 quarterly gift for personal use

- Competitive wages

- Work with an amazing team!

The UX Manager leads the User Experience function across Track's product ecosystem. This is a hands-on leadership role responsible for intuitive, accessible, high-quality experiences that drive measurable customer outcomes. Critically, you will operationalize AI as a core design tool and embed it into how the team researches, designs, and iterates. You will partner closely with Product, Engineering, and Customer-facing teams, and manage junior UX designers.

What you would be doing:

- AI Tooling & Strategy: Own the adoption of AI-assisted design tools (e.g., generative UI, prototyping, research synthesis) and establish a point of view on AI-native UX patterns, including co-pilot experiences and intelligent automation.

- Leadership: Lead, mentor, and develop a team of junior designers and the technical writing function.

- Vision & Execution: Drive a cohesive UX vision, oversee wireframes, prototypes, and visual design quality, and own the evolution of the design system.

- Data-Driven Iteration: Leverage AI-powered research and discovery tools to continuously synthesize customer feedback and usage patterns, building a culture of AI-informed iteration.

- Content & Collaboration: Integrate AI content generation into the technical writing workflow and partner cross-functionally with Product, Engineering, and Customer teams.

What you bring:

- 8+ years of experience in UX or product design, including 2–4+ years in a leadership or mentorship role.

- Demonstrated experience applying AI tools in a design or content context, with a clear understanding of the AI design landscape.

- Strong foundational knowledge of UX principles, design systems, and accessibility standards.

- Experience partnering with Product Managers and Engineers in Agile product teams.

- Experience in B2B SaaS is mandatory.

Diversity and Inclusion:

We celebrate diversity of thought, culture, and background and are committed to creating an inclusive environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, disability, or veteran status or any other protected status under applicable federal, state, or local law.  We comply with all applicable laws governing nondiscrimination in every location where we operate and encourage individuals from all backgrounds to apply.

Compensation:

The expected starting base salary range for this role is $140-160k, plus eligibility for a 15% annual incentive tied to company performance. Final compensation will be determined based on factors such as relevant skills, experience, education, and geographic location