UX Researcher III

If you are a current Chamberlain Group employee, please click here to apply through your Workday account.

Chamberlain Group is a global leader in access solutions with top brands, such as LiftMaster and Chamberlain, found in millions of homes, businesses, and communities worldwide. 

As a leader in the Smart Home industry, we boast one of the largest IoT install bases, with innovative products consisting of cameras, locks, card readers, garage door openers, gates and more, all powered by our myQ digital ecosystem. 

Job Summary

This role will be responsible for helping define and drive the future of our products, both hardware and software. Discover user need from our products and services by conducting usability/evaluative research, working with cross-functional teams. These responsibilities also include inspiring change, delivering oral and written presentations, evaluating qualitative and quantitative data, and helping the UX and product teams better understand what would make a user’s experience more intuitive, accessible, and seamless.

Essential Duties and Responsibilities

• Utilize research to support the defining and driving of products, both hardware and software

• Conduct independent research on multiple aspects of products and experiences, provide findings and recommendations. Collect and analyze user behavior through lab studies, field visits, surveys, benchmark studies, server logs and online experiments (using remote platforms such as UserZoom, Usability Hub)

• Conduct user testing on flat-designs, prototypes, beta, and finished products and features.

• Inspire change by synthesizing quantitative and qualitative data into usable and actionable insights and/or design tools (e.g., design principles, design considerations, etc.) that promote human-centered design practices.

• Partner with Designers, Product Managers, Engineers and other UXRs to determine objectives, prioritize research opportunities in a fast-paced, rapidly changing environment

• Understand and incorporate technical and business requirements into research

• Advocate research findings to diverse audiences through written reports and in-person presentations

• Use a diverse set of UX research tools and demonstrate knowledge and understanding of the strengths and shortcomings of different research methods, including when and how to apply them during the product development process

• Comply with health and safety guidelines and rules; managers should also ensure compliance across their teams.

• Protect Chamberlain Group’s reputation by keeping information confidential.

• Maintain professional and technical knowledge by attending educational workshops, reading professional publications, establishing personal networks, and participating in professional societies.

• Contribute to the team effort by accomplishing related results and participating on projects as needed.

Minimum Qualifications

Education/Certifications:

• Degree in Product Innovation, Human Factors, Human Computer Interaction, Market Research, Statistics, Business, or related field – Master’s degree is a plus

Experience:

• Minimum of 2 years of experience conducting user research through methods such as semi-structured interviews, field research, in-person, or remote usability tests.

• Experience with remote testing tools

• Proven track record of using data and insights to develop and launch great products and experiences.

• Lead with curiosity; expert at asking questions and uncovering the underlying factors that influence behavior.

Knowledge, Skills, and Abilities:

• Ability to quickly and effectively share research results

• Ability to perform all research-related tasks including research, planning, evaluating, and iteration

• Ability to formulate specific, answerable, and practical questions

• Ability to collaborate effectively with stakeholders and act as a strategic partner in product decisions

• Excellent time-management skills

• Ability to be a critical thinker (ask questions, gather data, and analyze data)

Other:

Preferred Qualifications

Education/Certifications:

Experience:

• Record of applying research skills to create product and business impact

Knowledge, Skills, and Abilities:

• Ability to craft and lead UX research using both qualitative and quantitative research methods and analysis

• Experience in a variety of UX research methods and tools, including rapid experimentation, prototyping, evaluative usability testing (remote and in-person), journey mapping, card sorting, prototyping, user interviews, and knowing how/when to advocate for different methods

The pay range/rate of pay for this position is $61,000.00 - $115,075.00; base pay offered may vary depending on a number of factors including, but not limited to, the position offered, location, education, training, and/or experience.  In addition to base pay, also offered is a comprehensive benefits package and 401k contribution (all benefits are subject to eligibility requirements).  This position is eligible for participation in a short-term incentive plan subject to the terms of the applicable plans and policies.

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Chamberlain Group wants all of its employees to succeed and encourages people of all backgrounds to apply. We’re proud to be an Equal Opportunity Employer, and you’ll be considered for this role regardless of race, color, religion, sex, national origin, age, sexual orientation, ancestry; marital, disabled or veteran status. We’re committed to fostering an environment where people of all lived experiences feel welcome.  

Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence [email protected].

NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly.