UX Researcher, Link

Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career.

The UX Research team is part of Stripe’s Design team and works across product and marketing initiatives at Stripe to more effectively and efficiently deliver products and experiences that fulfill user needs. And since Stripe’s main audience is other people who build products, we agonize over and take pride in crafting user-friendly and user-focused experiences. 

In addition to conducting primary research, we also enable other Stripes (engineers, product managers, designers, marketers, sales, operations, etc.) to learn and apply research skills to global problems. You will play a role in shaping how we build research as a core competency across Stripe and define how we put users first when conducting research. 

As a UX Researcher, you will be dedicated to the Link team and collaborate directly with product, engineering, analytics, marketing, and design teams. The Link team at Stripe is building a fast, convenient, and best-in-class consumer checkout experience that makes buying anything online magical for consumers while driving higher conversion and higher-margin transactions for our many millions of merchants. We're all deeply passionate about redefining the payment experience for consumers and creating outstanding value for merchants that increases revenue, lowers cost, and grows their business. This would be an excellent opportunity for a mixed methods researcher who is interested in building and applying their craft across 0→1 and 1→10 problem spaces, and shaping solutions that deliver value to consumers and businesses, across the globe. 

• Lead critical research efforts that deepen our understanding of the user experience and drive product strategy
• Work in a highly collaborative fashion as a strategic partner to product managers, designers, and engineers to define both the long-term strategy and the short-term tactics for our products by grounding these decisions in user needs and insights
• Prioritize research projects and approaches across multiple work streams to work on the right project, scale, and scope at the right time and ensure impact by delivering actionable insights
• Enable other Stripes to learn and apply research skills by building research programs, platforms, and toolkits that empower them to conduct tactical research
• Partner closely with other researchers to build out Stripe’s research practice and infrastructure
• Disseminate research insights to evolve and enhance Stripe’s understanding of user needs and identify innovative opportunities to meet those needs

We’re looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

• Has 3+ years relevant research experience working on digital experiences and specialize in generating actionable insights that drive impact
• Has a desire to do hands-on research and work on an early-stage team, from planning and recruiting to analysis and insights delivery  
• Can conduct complex research at scale  and demonstrate the use of a variety of research methods, which may include qualitative interviews, surveys, ideation sessions, ethnographic field research, usability evaluation, and diary studies
• Can distill research findings into clear, and compelling data-backed presentations, data visualizations, and/or infographics

• Are primarily a qualitative researcher, with relevant experience in consumer product space
• Can lead, design, execute, and communicate impactful research in a fast-paced, earlier stage product development process and know how to integrate research into product and design roadmaps
• Can balance working with urgency and focus with methodological rigor and adapt as needed for the situation
• Can successfully set and achieve priorities that find the perfect balance between benefiting the project, the Research team, and all of Stripe
• Demonstrate autonomy and resilience on a fast-paced team