Account Director – Media Platforms, Client Sales & Insights

Account Director – Media Platforms, Client Sales & Insights 

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

Our Critical Sales Skills

At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business.

• Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action.
• Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.
• Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.
• Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context.
• Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
• Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.

What will you be doing?

Our team is composed of media and analytics professionals who are dedicated to delivering exceptional service and measurable value to our clients. You will find success on this team by leveraging your analytical problem-solving, communication, consultative, and relationship-building skills to translate complex analyses into actionable business recommendations, drive client adoption of Circana's solutions, and maximize long-term client value.

We're hiring a Director, Client Sales & Insights to lead relationships with Media Platform clients. The Director serves as the senior day-to-day client leader, partnering closely with key client stakeholders to align business objectives with targeting, measurement, optimization, and media solutions that drive action. In addition to leading strategic client discussions, workshops, and readouts, the Director serves as a trusted advisor, helping clients maximize value from Circana's capabilities while representing the voice of the client internally to support product innovation, service excellence, and long-term client success.

Job Responsibilities

• Serve as the senior day-to-day client leader for Media Platform partner stakeholders, building trusted relationships and owning overall client success.
• Lead client workshops, business reviews, and strategic discussions regarding targeting, optimization, measurement strategies, and performance outcomes.
• Translate analyses into actionable insights and recommendations that help clients optimize media strategies, improve performance, and achieve business objectives.
• Serve as a subject matter expert across audience, measurement, targeting, optimization, and media effectiveness solutions, ensuring insights drive action and measurable business outcomes.
• Oversee and coordinate execution across targeting, optimization, measurement, and clean room workflows while ensuring quality, accuracy, and timely delivery.
• Monitor solution adoption and usage, identify client challenges and emerging needs, and proactively recommend actions that maximize client value, retention, and satisfaction.
• Lead client readouts and recommendations, connecting analytical findings to business priorities and strategic decisions.
• Contribute to account planning, retention, renewal, and growth strategies by providing client feedback, business context, and opportunity identification.
• Build relationships with senior client stakeholders and champions, align teams around shared goals and driving engagement across the client organization.

Requirements

• Bachelor's degree in Business, Marketing, Economics, Statistics, or a related quantitative or marketing field.
• 8+ years of experience in insights and analytics, customer success, consulting, account management, media measurement, media strategy, or related client-facing roles.
• Demonstrated ability to translate analyses into actionable insights and business recommendations for clients.
• Strong written and verbal communication skills, including experience presenting findings and recommendations to a variety of internal and external stakeholders.
• Experience managing multiple client priorities and coordinating across cross-functional teams to deliver high-quality outcomes.
• Proven ability to build strong client relationships and influence stakeholder decisions.
• Ability to thrive in a constantly evolving, agile environment.
• Proficiency in Microsoft Excel and Microsoft PowerPoint.
• Preferred experience
• Experience within the media advertising ecosystem, including audience targeting, measurement, optimization, attribution, retail media, and/or clean room solutions.
• Experience leading client workshops, business reviews, and strategic readouts.
• Experience working with CPG manufacturers, retailers, media platforms, or advertising technology organizations.

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): Remote, New York City Metro Area. Chicago preferred but not limited to – occasional requested in city office time

Prospective candidates may be asked to consent to background checks (in accordance with local legislation and our candidate privacy notice ) Your current employer will not be contacted without your permission.

*Required for job postings in the United States - Recruiter will insert pay transparency language (see below) to JD after kickoff call with manager*

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An employee’s position within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs. The salary range for this role is XXX to XXX.

This job is also eligible for [bonus/incentive/commissions/equity] pay.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

An offer of employment may be conditional upon successful completion of a background check in accordance with local legislation and our candidate privacy notice. Your current employer will not be contacted without your permission.

You can apply for this role through the Circana careers website or Intranet site for internal candidates. This role is subject to AI-assisted screening. Circana uses artificial intelligence (AI) to assess resumes for alignment with job requirements by helping locate details in resumes that relate to the job description.

This position is expected to remain open for approximately 30 days and may close earlier if sufficient qualified candidates are identified.

*Highlight portions should be reviewed/updated by the HRBP and/or Hiring Manager*