Account Manager/Customer Success - Enterprise

Statsig is on a mission to fundamentally change how software is built, tested, and shipped. Thousands of companies use Statsig to deploy features safely, run experiments that drive understanding of their customers and business, and analyze user trends to inform their next investment areas. This isn't just about building a better A/B testing tool; this is about catalyzing positive change in how builders build, ultimately resulting in better products and happier customers!

Experimentation is Statsig’s marquee product, and serves as the “front door” for most customers onto the Statsig platform. We pride ourselves on having the most advanced product experimentation offering on the market today, available in both a hosted (Statsig Cloud) deployment mode or native to customers’ warehouses (Statsig Warehouse Native).

Statsig’s Experimentation team is constantly working to push the boundaries of product experimentation tooling, integrating cutting-edge statistical methods that enable our customers to run more accurate experiments, faster. We are constantly leveling up our experimentation tooling to decrease the friction of scaling experimentation across teams.

In this role, you’ll be at the heart of our enterprise customer relationships—building trust, driving value, and uncovering new opportunities for growth. As the primary point of contact for a portfolio of high-impact accounts, you’ll lead everything from seamless onboarding and proactive health monitoring to strategic alignment, cross-sell and expansion initiatives, and renewal management. You’ll collaborate across teams to ensure every customer interaction delivers impact and strengthens our long-term partnerships.

• Negotiate and finalize contracts, pricing agreements, and terms in collaboration with internal stakeholders and legal teams.

• Drive revenue growth by identifying opportunities for account expansion, renewals, and upselling.

• Navigate complex customer organizations to promote the expansion of Statsig into additional departments, business units, and use cases.

• Track and analyze account performance, revenue forecasts, and other key metrics to provide accurate reporting to management.

• Collaborate with the sales team to develop account strategies and support the acquisition of new customers.

• Regularly assess customer health and success metrics to drive retention and identify areas for improvement.

• Proactively engage with customers to ensure satisfaction, address concerns, and identify upselling and cross-selling opportunities.

• Develop and maintain strong relationships with key stakeholders, acting as the primary point of contact for all customer-related matters.

• Conduct regular business reviews and provide strategic recommendations to maximize customer value and achieve their desired outcomes.

• Understand customer needs, goals, and challenges to provide strategic guidance and build long-term partnerships.

• Work closely with cross-functional teams, including sales, marketing, product, and enterprise engineering, to align strategies and deliver exceptional customer experiences.

• Proactively identify and address any customer challenges or issues, working cross- functionally to drive timely resolutions.

• Collaborate with the marketing team to support customer marketing initiatives, such as case studies, testimonials, and referrals.

• Provide insights and feedback from customers to inform product roadmap and enhancements.

• Solve the challenges you face with processes improvements that increase our team’s effectiveness in supporting our customers and driving revenue expansion.

• Serve as an advocate for customers, ensuring their needs and requirements are communicated effectively internally.

Someone who embraces the Statsig values and has demonstrated a successful track record in complex solution selling. You are a highly motivated, revenue oriented individual, looking for an opportunity to shape and define our enterprise account management function while working closely with cross-functional teams.

Our ideal candidate for this role is someone with extensive success in revenue driving enterprise-level customer success / account management, or success in enterprise sales who is looking to transition into a post sales role. Our next account manager will be well versed in the principals of enterprise customer success, and will be able to drive expansion and add-on revenue within their customer base.

• 4+ years of proven experience in net new or expansion sales, revenue driven account management or customer success roles.

• Repeated success managing large and complex customer relationships, driving value for the relationship as well as revenue expansion.

• Experience engaging with executives and able to successfully navigate all levels of organizations.

• Strong understanding of customer relationship management principles and practices.

• Excellent communication, negotiation, and interpersonal skills.

• Self-motivated, proactive, and results oriented.

• Analytical mindset with the ability to interpret data and derive actionable insights.

• Familiarity with software development processes and consumption-based pricing is preferred.

• Ability to work on-site 5 days a week from our Bellevue, WA office.

  Please note that this job description is subject to change and may not include all responsibilities or qualifications required for the role of Account Manager at Statsig.

• Best-in-class health, dental and vision insurance that is 100% covered for employees, with dependent coverage

• 401k plan

• 4-weeks of PTO

• Flex work hours

• Complimentary catered lunch and dinner

• 12 company paid holidays

• Commuter benefits

• Dog friendly work place

Compensation offered will be determined by factors such as level, position-related knowledge, skills, and experience. The standard OTE range for this position is $170k-$210k + Equity