Manages strategic promotional products accounts by coordinating customer support, retention, sales follow-up, product loads, samples, sourcing, bidding, fulfillment, marketing activities, and client satisfaction initiatives. Reviews performance reports, develops recovery strategies, supports team selling, manages timelines and KPIs, and collaborates with purchasing, production, and executive account leadership. Requires promotional products industry experience, account management and sales experience, strong communication, project management, analytical ability, and Excel proficiency.
Promotional Products industry experience is required*
Who is BAMKO?
BAMKO is one of the top 10 largest companies in the branded merchandise space and the fastest growing of any of the top 50 companies in the $25 billion dollar industry. Over the last 5 years, BAMKO has won countless awards, including Best Places to Work & Best Client Promotions. With a culture built around the concepts of personal and professional growth, BAMKO puts values into actions. BAMKO has the best and the brightest employees who love a challenge that unlocks their highest potential. Our portfolio of clients have a range of known Fortune 1000 companies. This includes but is not limited to Dunkin’ Donuts, Tesla, Microsoft, Peloton and more! We are a fast-paced, entrepreneurial and innovative company where culture is at our core. We attract and retain high-level talent that continues to outpace the competition. If you are driven, have big brain ideas, are competitive and enjoy working with multiple teams, we want you to be a part of building something special here at BAMKO.
The Account Manager oversees, coordinates, and executes strategic activities for support-designated program accounts.
What YOU will do:
· Customer Support/ Retention Activities
· Maintains and regularly updates customer program details and deliverables
· Performs sales activities and follow ups:
· Product loads
· Sample management – ordering client approval and delivery to photography
· Merchandising and sourcing support
· Negative Available-to-Promise (ATP) weekly review
· Special order bidding, processing and follow up.
· Reviews Performance Analysis Review (PAR) reports regularly to ensure customer satisfaction; sets meeting with ownership and client
· Performs customer retention and recovery strategies
· Interacts with Purchasing and Production to ensure accurate and timely order fulfillment
· Evaluates information and customer feedback to determine feasibility of adding or eliminating products.
· Interacts regularly with outside contacts and conducts site appointments in support of national efforts
Marketing
· Plans and executes program awareness activities
· Monitors the results of such efforts
Team Selling
· Consults and plans with VP of National Accounts (VPNA) when needed
· Informs VPNA of ownership of contract expiration and/or changes
· Conducts customer awareness activities where needed
· Continuously improves upon each programs' KPls within the PAR
· Manages timelines and project-related activities and KPIs
· Consistently receives client satisfaction scores from accounts’ key contacts (based on surveys and acting Account Executive feedback)
· Other duties/responsibilities as assigned
Who YOU are:
*Promotional Products industry experience is required**
· High School Diploma required, Bachelor’s Degree preferred
· 5+ years of experience as an Account Manager
· Previous Sales experience required
· Ability to interact with various department levels.
· Excellent attention to detail and thoroughness
· Microsoft Office experience, Excel proficiency
Skills YOU’LL have:
Promotional Products industry experience is required*
Project Management
Business Development
Sales Pipeline Management
Resourceful
Communication skills
Analytical
Excel Skills
Why BAMKO?
At BAMKO, we want you to be well and thrive. The compensation for this position ranges from $65,000-$85,000 (annually). The rate of pay offered will be dependent upon the candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including medical, dental, vision, short and long-term disability, various paid time off programs, and a retirement plan with employer contribution.
It is a fundamental policy of BAMKO not to discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), national origin, age, mental or physical disability, ancestry, sexual orientation, legally protected medical condition, family care or medical leave status, veteran status, marital status, or any other basis protected by state, local, or federal laws. BAMKO makes reasonable accommodation for pregnant employees who request an accommodation with the advice of their healthcare provider for pregnancy, child birth, or related medical conditions.
It is the policy of the Company to base decisions to employ, recruit, hire, and promote solely upon an individual's qualifications relating to the requirements of the position for which the individual is being considered. The Company also strives to ensure that all personnel actions (such as compensation, benefits, transfers, layoffs, Company-sponsored training, promotions, terminations and disciplinary actions) are applied in a non- discriminatory manner.
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