Accounts Receivable Specialist

TOTE Resources | Tacoma, WA
Department: Credit & Collections
Position Type: Full-Time, Non-Exempt
Schedule: Hybrid Schedule, 4 Days In Office / 1 Day Remote (Following Successful Onboarding & Training) | Standard Business Hours

TOTE Resources is seeking a detail-oriented, analytical, and customer-focused Accounts Receivable Specialist to join our Credit & Collections team in Tacoma, Washington.

In this role, you will support the Accounts Receivable function for TOTE operating companies by ensuring the accurate application of customer payments, reconciliation of cash activity, support of month-end close processes, and maintenance of financial records. You will play a key role in the Accounting Shared Services organization while partnering with colleagues across multiple departments to ensure accuracy, compliance, and exceptional service.

At TOTE Resources, we are committed to our core values of Safety, Operational Excellence, Customer Experience, and Colleague Experience.

If you enjoy working with financial data, solving problems, and improving processes in a collaborative environment, we encourage you to apply.

• Accurately apply customer payments and cash receipts to customer accounts.
• Process and record daily cash receipts from banking systems into the accounting system.
• Prepare recurring and ad hoc Accounts Receivable reports.
• Maintain accurate customer account records and supporting documentation.
• Ensure compliance with company policies, procedures, and internal controls.

• Reconcile daily cash batches to bank activity and investigate discrepancies.
• Assist with the monthly reconciliation of the Accounts Receivable subledger to the General Ledger.
• Support month-end close activities related to Accounts Receivable.
• Research and resolve payment variances and account discrepancies.
• Help ensure the accuracy and completeness of financial records.

• Provide collections and audit teams with documentation and notifications regarding unequal or disputed payments.
• Partner with internal stakeholders to investigate payment issues and reconcile customer accounts.
• Process customer refunds, bad debt write-offs, and contributions in accordance with company policies.
• Communicate professionally and effectively with internal and external customers regarding account activity.

• Support Accounting Shared Services initiatives across TOTE operating companies.
• Participate in process improvement efforts designed to increase efficiency and accuracy.
• Assist with special projects and additional responsibilities as assigned.

• High School Diploma or GED
• 3+ years of Accounts Receivable experience
• Experience with cash application, account reconciliation, and discrepancy resolution
• Strong customer service, communication, and organizational skills
• Ability to prioritize competing deadlines and manage multiple responsibilities
• Ability to work independently and collaboratively in a team environment

• Associate's Degree in Accounting, Business, Finance, or a related field
• Experience working with ERP systems, accounting software, or financial systems
• Experience supporting shared services or multi-company accounting environments

The ideal candidate will demonstrate:

• Strong knowledge of Accounts Receivable, cash application, and reconciliation processes
• Understanding of general ledger accounting and financial controls
• Proficiency in Microsoft Excel, Word, Outlook, and PowerPoint
• Experience utilizing accounting software, ERP systems, and Windows-based business applications
• Strong analytical, investigative, and problem-solving abilities
• High attention to detail and commitment to accuracy
• Excellent verbal and written communication skills
• Ability to identify, research, and resolve discrepancies
• Strong organizational and time-management skills
• Ability to maintain confidentiality and handle sensitive financial information
• Ability to work effectively in a deadline-driven environment
• Commitment to collaboration, accountability, and continuous improvement

Anticipated Hiring Range: $26.00 - $29.00 per hour ($54,000 - $60,000 annually)

Full Pay Band: $39,449 - $69,113 annually

Compensation is based on factors including education, experience, skills, internal equity, market data, and other job-related qualifications.

TOTE Resources offers a competitive benefits package including:

• Medical, Dental & Vision Insurance
• 401(k) with Company Match
• Paid Time Off & Paid Holidays
• Tuition Reimbursement
• Life & Disability Insurance
• Employee Assistance Program (EAP)
• Parental Leave Benefits
• Annual Discretionary Bonus Eligibility

At TOTE Resources, we offer more than just a job. We provide the opportunity to build a rewarding career with an industry-leading transportation and logistics organization.

• Career Growth and Development Opportunities
• Hybrid Work Flexibility
• Collaborative and Supportive Team Environment
• Competitive Compensation and Benefits Package
• Opportunity to expand your knowledge of Accounts Receivable and Financial Operations
• Stable and Well-Established Organization
• Meaningful work supporting critical business functions across the TOTE family of companies

This position operates primarily in a professional office environment.

• Standard business hours
• Regular interaction with internal customers, banking partners, and accounting teams
• Fast-paced environment requiring strong prioritization, accuracy, and organizational skills

Most work requires normal physical effort.

• Regular use of computers and standard office equipment
• Frequent use of spreadsheets, accounting systems, and reporting tools
• Ability to prepare reports, analyze financial data, maintain records, and perform administrative duties

TOTE Resources is an Equal Opportunity Employer, Affirmative Action Employer, and VEVRAA Federal Contractor. We are committed to fostering a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by applicable law.

TOTE Resources is a drug-free workplace and participates in the E-Verify Employment Verification Program.