Owns customer relationships from onboarding through adoption, expansion, and renewal. Maps workflows and data, identifies high-value AI opportunities, translates needs into implementation requirements, partners with product and engineering on deployments, leads rollout and adoption, tracks customer value, and develops repeatable customer success and deployment playbooks.
About Elm AI
The role
What you’ll do
What we’re looking for
Working style
Why join
Elm AI builds AI agents for sourcing, compliance and supplier operations. Our software is live with major consumer brands, helping teams manage audit reviews, corrective actions, documents and supplier follow-through across thousands of factories.
We’re hiring an AI Deployment Strategist to own customer relationships from onboarding through adoption, expansion and renewal. You’ll work with customers across supply chain, sourcing, procurement and compliance to understand their processes, identify where AI can deliver measurable value, and partner with product and engineering to deploy it.
- Map customer workflows, SOPs, data sources and manual processes; identify high-ROI opportunities for AI.
- Translate customer needs into clear implementation requirements and work with product and engineering to deliver them.
- Lead rollout and adoption across operators, program managers, executives and cross-functional teams.
- Use customer data and usage patterns to track value, recommend improvements and identify expansion opportunities.
- Build repeatable playbooks for onboarding, workflow discovery, deployment and customer success as Elm grows.
- 3–7 years in customer success, consulting, implementation, solutions, product, operations or a related customer-facing role.
- Experience with technical or enterprise software and a strong interest in practical AI deployment.
- Ability to diagnose complex workflows, define success metrics and communicate clearly with both operators and executives.
- Strong program management, data fluency and follow-through.
- Ownership and curiosity: you’re comfortable with ambiguity, getting into the details and building a playbook as you go.
- Interest in supply chains, sourcing, manufacturing, compliance, logistics, procurement or supplier operations.
Helpful, but not required: supply-chain or responsible-sourcing experience; early-stage startup experience; solutions engineering or forward-deployed work; familiarity with APIs, data models, integrations or AI agents; experience with global teams or AI-native products.
This is a hybrid role based in the United States, with meaningful overlap with U.S. Eastern Time and flexibility for customers across Europe and Asia. We offer competitive compensation, benchmarked to your role, experience and regional market.
- High ownership and direct work with founders, customers, product and engineering.
- Major global customers, several years of runway and backing from top investors.
- Room to grow into customer success, solutions, implementation or go-to-market leadership.
- Competitive compensation, a learning and development budget, generous AI and tooling budgets, and a personal spend card for experimentation and education.
- A team that values thoughtful execution, customer outcomes and sustainable work.
Similar Jobs
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Executes and optimizes enterprise email, SMS, and organic social campaigns across multiple brands. Responsibilities include audience segmentation, journey design, content development, testing, deployment, deliverability management, social listening, performance dashboards, analytics, and cross-channel optimization. The role also evaluates emerging channel technologies, recommends strategies, and collaborates with marketing, creative, analytics, agency, and brand teams.
Top Skills:
CSSFacebookHTMLInstagramLinkedInExcelMicrosoft PowerpointMonday.ComSalesforce Marketing Cloud
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Executes and optimizes multi-brand email, SMS, and organic social campaigns across Cox Automotive’s B2B portfolio. Responsibilities include audience segmentation, journey design, content development, automation, deliverability management, social listening, cross-channel testing, dashboard creation, performance analysis, and strategic recommendations. The role partners with marketing, creative, analytics, agency, and brand teams while evaluating emerging channel technologies and improving engagement, conversion, retention, and audience growth.
Top Skills:
CSSEmail MarketingFacebookHTMLInstagramLinkedInExcelMicrosoft PowerpointMonday.ComOrganic Social MediaSalesforce Marketing CloudSmsTcpa
Artificial Intelligence • Automotive • Greentech • Information Technology • Machine Learning • Software • Cybersecurity
Executes and optimizes email, SMS, and organic social campaigns across Cox Automotive’s B2B portfolio. Responsibilities include audience segmentation, journey design, content development, campaign deployment, deliverability monitoring, social listening, cross-channel orchestration, dashboard creation, performance analysis, and A/B testing. The role also recommends new strategies, evaluates channel technologies, and collaborates with marketing, creative, analytics, agency, and brand teams to improve engagement, conversion, retention, and audience growth.
Top Skills:
CSSFacebookHTMLInstagramLinkedInExcelMicrosoft PowerpointMonday.ComSalesforce Marketing CloudSms
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
