Associate - Digital Customer Support Eng

Job Description SummaryGE HealthCare develops and sells digital solutions, broadening its portfolio with analytics and clinical offerings that help support customers on their digital journey, bringing more value to their imaging platforms.
GE HealthCare is seeking a Senior Associate, Digital Service Operations where you will lead the technical aspects of installation and ongoing support of all products in the Imaging Digital Solutions (IDS) portfolio. You're responsible for remotely deploying and support IDS offerings, engaging with Project Managers, onsite customers, GEHC Field support, and GEHC engineering to ensure a world class customer experience wing-to-wing.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job DescriptionEssential Responsibilities:

• Lead execution of remote installation processes of the IDS solutions across the US and Canada. 

• Communicate complex technical issues in a customer-friendly manner.

• Initiate and support remote connections to customer sites and installation of the different components of IDS.

• Work with Project Managers and on-site Field Engineers on site-specific planning unique to each customer’s infrastructure availability and project status.

• Ensure close collaboration and communication with the Project Management teams, customers, on-site GEHC field support and GEHC engineering on the status and plans for assigned installations.

• Support and execute major / minor upgrades of new releases.

• Drive timely resolution of all assigned technical issues within the installed base.

• Provide feedback to product and engineering teams to improve the installation process and efficiency on existing product and new product introductions.

• Lead and contribute to the problem resolution process (best-available-troubleshooting procedure development and improvement, investigation & resolution/workaround implementation)

• Provide feedback on Technical Documentation, including Installation and Service Manuals.

We will not sponsor individuals for employment visas, now or in the future, for this job opening. For U.S. based positions only, the pay range for this position is $70,400.00-$105,600.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. In addition, this position may also be eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). GE HealthCare offers a competitive benefits package, including not but limited to medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.

Application Deadline: May 27, 2026