Lead and coach a team supporting Salesforce and enterprise CRM platforms. Manage incident response, on-call rotations, UAT, integrations, CPQ/SAP/ServiceMax support, release cycles, documentation, and process improvements to ensure operational continuity and delivery quality.
Work Flexibility: Remote
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
As an Associate Manager Business Applications, you will drive the systems (Salesforce) that power commercial success. In this role, you will lead and contribute to critical platforms and integrations that keep teams connected and performing at their best. If you enjoy balancing hands-on technical execution with team leadership, this is your opportunity to make a measurable impact in a fast-paced, enterprise environment.
What You Will Do
- Lead, coach, and develop a team of Business and Platform Analysts, setting clear priorities, workload distribution, and delivery expectations
- Manage end-to-end incident response by serving as escalation lead, resolving high-impact production issues within defined service levels
- Execute and oversee user acceptance testing (UAT), including test script creation, defect tracking, and release validation
- Troubleshoot and resolve complex issues across Salesforce, mobile applications, CPQ systems, and integrations
- Prioritize and execute work across incidents, enhancements, administrative tasks, and production support to meet delivery timelines
- Participate in on-call rotation to restore service during critical incidents and ensure continuity of operations
- Maintain and improve documentation, standard operating procedures, and knowledge base to support consistent delivery
- Identify and implement process improvements that increase delivery efficiency, release quality, and operational predictability
What You Will Need
Required
- Bachelor’s degree
- Minimum 6 years of experience supporting Salesforce or enterprise CRM platforms
- Experience in incident management, system enhancements, and release cycles in enterprise applications
Preferred
- Minimum 2 years of people management or team leadership experience
- Experience working within the medical-technology (med-tech) space
- Experience supporting healthcare CRM and integrated to mobile applications, such as CPQ, SAP or ServiceMax
- Experience working in large, matrixed, or regulated enterprise environments
- Salesforce or related platform certification
United States of America Pay Ranges:
- USN: $102,600 - $171,000 USD Annual
- US5: $107,700 - $179,600 USD Annual
- US10: $112,900 - $188,100 USD Annual
- US15: $118,000 - $196,600 USD Annual
- US20: $123,100 - $205,200 USD Annual
- US30: $133,400 - $222,300 USD Annual
Travel Percentage: 10%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.
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