Lead requirements gathering, map current and future business processes, document business/functional/technical requirements, perform fit-gap analysis, support Dynamics 365 configuration and testing, coordinate UAT, and support training and go-live to deliver Dynamics 365 CRM solutions.
Business Analyst – Microsoft Dynamics 365 CRM
Hourly Rate: $65-$75 an hour on w2
About the Role
We are seeking an experienced Business Analyst with strong Microsoft Dynamics 365 CRM expertise to help organizations transform customer engagement, case management, and business processes. This role works closely with business stakeholders, technical teams, and project leadership to gather requirements, map processes, and ensure successful delivery of Dynamics 365 solutions.
- Lead requirements gathering workshops and stakeholder interviews
- Create business process maps (current state and future state)
- Document business, functional, and technical requirements
- Develop user stories, use cases, and acceptance criteria
- Perform fit-gap analysis and recommend solution approaches
- Support Dynamics 365 configuration, workflow design, and testing activities
- Create and maintain requirements traceability matrices
- Coordinate User Acceptance Testing (UAT)
- Support training, adoption, and business readiness activities
- Collaborate with project managers, solution architects, and development teams throughout delivery lifecycles [Business_A...namics CRM | Word]
- 5+ years of Business Analyst experience
- Experience with Microsoft Dynamics 365 CRM/Customer Engagement solutions
- Experience with requirements elicitation, process improvement, and documentation
- Strong stakeholder management and communication skills
- Experience supporting UAT, training, and go-live activities
- Utility, public sector, or customer service industry experience preferred
- Dynamics 365 Customer Service
- Power Platform (Power Automate, Power Pages, Power Apps)
- Agile and Waterfall methodologies
- Contact center or customer service transformation experience
- Business process re-engineering expertise
Similar Jobs
Fintech • Information Technology • Software • Financial Services
Lead technical implementations of Alloy’s Transaction Monitoring platform for clients. Responsibilities include designing solutions, building monitoring rules, managing data ingestion and API integrations, conducting end-to-end testing, supporting production launches, preparing documentation and reporting, mentoring Solutions Architects, and coordinating with Product and Engineering. The role requires strong transaction monitoring, AML, payments or banking platform expertise, technical communication, client consulting, REST APIs, and ETL experience.
Top Skills:
ETLPythonRest ApisSQL
Fintech • Information Technology • Software • Financial Services
Lead technical client implementations for Risk-Based Authentication solutions, design architectures, integrate APIs, manage data ingestion and ETL, conduct testing, support production launches, and act as a liaison between clients, Product, and Engineering. Mentor Solutions Architects, create technical documentation and reporting, optimize rules, demonstrate product capabilities, and advocate for client needs.
Top Skills:
AuthenticationETLIamPythonRest ApisSQL
Artificial Intelligence • Cloud • Payments • Software • Business Intelligence • Generative AI • Automation
Own carrier connectivity for a commercial insurance platform, solving complex integration problems from diagnosis through production. Define technical solutions involving APIs, authentication, data contracts, error handling, and system architecture. Coordinate priorities and delivery across multiple product and engineering teams, measure connectivity performance, partner with carriers and internal product leaders, and communicate tradeoffs and progress to executives.
Top Skills:
AcordAi-Assisted ClassificationAi-Assisted ExtractionAuthentication And AuthorizationCallbacksCytoraData MappingData NormalizationEpicIngestion PipelinesIvansRest ApisWebhooks
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
