Business Intelligence Manager - MSI

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs. We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.
 

The Claims BI Manager leads the MSI Business Intelligence Claims team, delivering actionable insights and data-driven solutions to support strategic decisions. This role partners with Claims business owners, other stakeholders, and the Product organization to identify opportunities, define requirements, and implement BI solutions aligned with organizational goals.

Key Responsibilities:

• Collaborate with stakeholders to identify and prioritize BI projects.
• Serve as a trusted advisor on data and analytics, building strong stakeholder relationships.
• Lead and mentor the Claims BI team, set goals, and conduct performance evaluations.
• Oversee BI project portfolio, ensuring timely delivery.
• Partner with Data Services to design and implement data infrastructure (pipelines, warehouses, etc.).
• Establish and maintain quality controls and departmental standards.
• Monitor industry trends and adopt new tools to enhance business value.
• Anticipate and plan for future needs in people, technology, and budget.
• Deliver impactful solutions using Power BI

Qualifications:

• Bachelor’s degree in Computer Science, Information Systems, Statistics, or related field.

• 7+ years in business intelligence or data analytics (insurance industry preferred).
• Proven leadership and team management experience.
• Hands-on expertise with Microsoft Fabric (OneLake, Lakehouse, Data Warehouse, Notebooks, Pipelines, Dataflows, Power BI).
• Strong skills in data modeling, SQL, Python, and understanding of database structures.
• Familiarity with AI tools for data analysis, automation, and decision support.
• Excellent communication skills; able to explain technical concepts to non-technical audiences.
• Strategic thinker with strong problem-solving abilities.
• Experience leading cross-functional projects from inception to deployment.
• Knowledge of data management and governance best practices is a plus.
• Ability to present clear, concise recommendations with supporting analysis.

• Fast-paced, multi-tasking environment.
• Remote position with minimal travel required for quarterly meetings.

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The Baldwin Group will not accept unsolicited resumes from any source other than directly from a candidate who applies on our career site. Any unsolicited resumes sent to The Baldwin Group, including unsolicited resumes sent via any source from an Agency, will not be considered and are not subject to any fees for any placement resulting from the receipt of an unsolicited resume.