Business Operations Analyst 1

Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.—all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in three Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit www.publicconsultinggroup.com.

Our Education team offers consulting services and technology solutions to help schools, school districts, and state education agencies/ministries of education promote student success, improve programs and processes, and optimize financial resources. We work with clients to ensure all students have what they need to succeed.

Services:

• Teaching

• Learning Solutions

• Data Systems

• IT Solutions

• Financial Solutions

• Equity in Education

• Equitable Education

• Recovery Services

Duties and Responsibilities

Client Support & Service Delivery

• Support day-to-day service delivery activities for assigned clients, projects, and products.
• Investigate and analyze complex client-reported issues.
• Coordinate with internal stakeholders to facilitate timely resolution of incidents.
• Provide clear and professional communication regarding issue status, resolutions, and next steps.

Business Analysis & Process Improvement

• Assist with requirements gathering, process documentation, workflow analysis, and solution design activities.
• Create and maintain process flows, user guides, standard operating procedures, and other operational documentation.
• Assist in identifying root causes of issues and recommending practical solutions.

Product & Project Support

• Collaborate with clients, product teams, quality assurance teams, and developers to support software enhancements and project initiatives.
• Participate in testing activities, including user acceptance testing, regression testing, and production validation.
• Assist with release readiness activities, change management efforts, and feature adoption initiatives.

Required Skills

• Strong critical thinking and problem-solving skills.
• Demonstrated ability to learn new systems, processes, and technologies quickly.
• Strong analytical skills with the ability to evaluate information and identify trends or patterns.
• Excellent written and verbal communication skills.
• Flexible, self-starter mindset with intellectual curiosity and a willingness to take on new challenges.

Qualifications

• Bachelor's degree.
• 0-3 years of professional experience in business operations, customer support, project coordination, business analysis, education, technology, or related fields.

Working Conditions

• Remote, possibility of 15-20% in office
  

The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. It is not intended to be construed as an exhaustive statement of all duties, responsibilities or skills of personnel so classified.

Compensation:

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience.  As required by applicable law, PCG provides a reasonable range of compensation for this role. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $59,000-$76,000. In addition, PCG provides a range of benefits for this role.

PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.

EEO Statement:

Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.