The Small, Medium Enterprise and Channel organization empowers customers through the unique value of the Microsoft cloud by building a globally led, digital-first organization that scales through partnerships. Focused on one of Microsoft's fastest-growing customer segments, the organization delivers digital solutions and partner-led experiences that help customers achieve their business objectives.
The Sales Enablement and Operations team translates Microsoft's commercial strategy into local execution plans and drives operational excellence to support measurable business outcomes. The team collaborates across regions, areas, and subsidiaries to deliver insights, improve execution, accelerate transformation, and enable Microsoft to deliver business impact at scale.
As a Business Program Manager, you will support sales operations, business planning, and execution across the organization. You will use data-driven insights to improve business performance, support segmentation and territory planning, manage quota-related processes, and partner across teams to improve operational effectiveness.
Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Accelerate performance through business insights: Provide data-driven insights into sales execution using standardized reporting to identify trends, support business decisions, and drive accountability for operational objectives. Support sales tool simplification and the consolidation of data and reporting solutions.
Modernize sales operations: Support the adoption of Global Sales Operations Center services and standardized processes and tools to improve sales productivity, operational effectiveness, and organizational transformation.
Manage segmentation planning: Lead and manage fiscal year segmentation planning aligned with Microsoft's commercial strategy. Provide recommendations to business leaders, coordinate planning and execution activities, identify risks and opportunities, and partner with the Global Sales Operations Center to address operational requirements and escalations.
Manage territory planning: Lead fiscal year territory planning and manage in-year territory adjustments. Develop recommendations to optimize territory coverage, coordinate planning decisions with business leaders, and ensure execution aligns with established guidance and timelines.
Manage quota distribution: Lead quota distribution processes and manage in-year adjustments to support sales execution and business performance. Use data-driven insights to identify trends, evaluate sales performance, and recommend opportunities to improve sales productivity and revenue growth.
Build skills and capabilities: Identify opportunities to strengthen capabilities through training, professional development, knowledge sharing, and operational resources. Promote cross-training, peer learning, and collaboration across teams and the global Sales Operations community.
Support compliance and accountability: Demonstrate Microsoft's values of respect, integrity, and accountability in business decisions and daily operations. Proactively identify operational risks, escalate concerns through appropriate channels, and support adherence to Microsoft's policies, processes, and Trust Code.
- Embody our culture and values
Qualifications
Required Qualifications:
- Bachelor's Degree in Business, Operations, Finance, or related field AND 4+ years experience in program management, process management, or process improvement OR equivalent experience
- Master's Degree in Business, Operations, Finance, or related field AND 6+ years experience in program management, process management, or process improvement OR Bachelor's Degree in Business, Operations, Finance, or related field AND 8+ years experience in program management, process management, or process improvement OR equivalent experience
- Experience supporting sales operations, business operations, business program management, or related functions, including planning and execution across multiple business priorities
- Experience using data, business intelligence, performance metrics, and reporting to identify trends, inform decisions, and develop actionable business recommendations
- Experience supporting segmentation, territory planning, sales coverage, quota distribution, or annual business planning processes
- Experience developing and implementing scalable business processes that improve operational efficiency, sales productivity, or organizational effectiveness
- Experience managing cross-functional programs from planning through execution, including defining milestones, identifying risks, coordinating dependencies, and measuring results
- Experience collaborating across sales, finance, operations, strategy, and other business functions to achieve shared objectives.
Business Program Management IC4 - The typical base pay range for this role across the U.S. is USD $97,600 - $188,400 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $125,000 - $206,400 per year.
Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay
This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
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