Central Selling Specialist - Flooring (Remote) MST/PST

Innovate Remotely
This position is fully remote, allowing you to enjoy the flexibility of working from home while collaborating with skilled team members and contributing to groundbreaking solutions.
Your Impact
All Lowe's associates are expected to deliver quality customer service while being friendly and professional with being eager to understand our customer's needs. The Central Selling Specialist-Flooring is primarily responsible for creating/reviewing customer quotes and contacting customer to close and/or tender the sale. This associate provides exceptional consultative services to customers and confirms their needs are met. This role is held accountable to specific performance standards. The Central Selling Specialist-Flooring may also collaborate directly with Service Providers and Store employees in order to complete work in a timely and accurate manner. To be successful, the Central Selling Specialist - Flooring must have foundational knowledge of Flooring products, Installation, Phone/Computer Systems and common Customer Service practices. In addition, the individual in this role uses various systems to complete work and as such must be able to learn and utilize new systems and tools with training.
What You Will Do

• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs.
• Works within system-based work queue to identify activities ready for review.
• Works in various internal selling and project management systems to obtain and verify information related to service requests and to communicate with others involved in the quoting process.
• Sends, receives and responds to questions from Stores and Service Providers related to quote details and escalates issues/questions when appropriate; communicates with others via phone, email and other communication applications.
• When available, adds product and/or promotional information to a quote as well as any additional labor items and associated charges needed to complete the quote not already included.
• Completes quote re figures as needed (e.g., when a customer changes mind on something that affects the scope or cost of a project); includes re figuring quotes based on existing measurements or changing quotes based on new measurements or increased project scope.
• Organizes work processes to ensure the most efficient work flow while collaborating with others (i.e., Service Providers, Stores, peers).
• Provides peers and leadership team with relevant and timely information when needed to support their decisions and work activities.
• Provides relevant feedback to Supervisor regarding what is working well and not working with the centralized selling model.
• Draws from experience supporting the program to offer ways to improve the customer experience with the centralized selling model.
• Provides feedback to Supervisor regarding the process of Stores qualifying customers to help determine gaps in the process.
• Displays a keen understanding of local competitive offerings, recognizing and communicating the advantages of Lowe's products and services to employees and customers
• Demonstrates sincere appreciation to customers
• Listens to and responds knowledgeably and promptly to customer and employee questions
• Communicates information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to Lowe's programs
• Listens to, identifies, anticipates, and responds to customer needs
• Follows-up with customers to ensure all order and project requirements are satisfactorily met
• Serves as a point of contact on all designs and/or installs within department
• Monitors order status of products and special orders and communicates updates or issues with customers and Lowe's associates (e.g., Receiving, Delivery, and Install staff) as needed
• Enters, processes, and tracks customer orders and installations to manage customer follow-up and completion of order/project according to schedule.
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Minimum Qualifications

• High school diploma or GED or equivalent years of experience in lieu of education requirement, if applicable
• Up to 1 Year Experience in a call center, office administrative, high volume retail, service support, or similar work environment
• If the state or local municipality requires a salesperson license for this position, you must either be licensed or pass the requisite licensing exam within sixty (60) days of starting employment in this position.

Preferred Skills/Education

• Bachelor's degree Related Field
• Experience in remodeling or construction industry Lowe's store experience Installed flooring sales experience Experience using MS Dynamics or similar CRM (Customer Relationship Management) tool

Lowe's hourly remote associates cannot reside in Alaska, California or Hawaii. Lowe's salaried remote associates cannot reside in Alaska or Hawaii.
About Lowe's
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Lowe's is a core value S&P 500 equity stock and a dividend aristocrat. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information , visit Lowes.com .
Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
Lowe's will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, Lowe's will consider for employment qualified applicants with arrest and conviction records.
Lowe's believes that conviction records may have a direct, adverse, and negative relationship to the following job duties: accessing company property, assets, information and products; partnering, supervising, and regularly working with other Lowe's employees; and adhering to and monitoring compliance and safety guidelines.