The Staff Change Manager will drive change management strategies in IT, enhancing stakeholder engagement and minimizing resistance, while collaborating with cross-functional teams to ensure effective transformation execution.
At Qualtrics, we create software the world’s best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platform—we are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for convention—but most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
When you join one of our teams, you’ll be part of a nimble group that’s empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You won’t have to look to find growth opportunities—ready or not, they’ll find you. From retail to government to healthcare, we’re on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think that’s work worth doing.
Staff Change Manager, IT/Systems Program Management Office
Why We Have This Role
The Change Manager will focus on the people side of our IT PMO. Their primary responsibility will be creating and implementing change management strategies and plans that maximize stakeholder adoption, foster employee engagement, and minimize resistance to change. The Change Manager will be a core member of the IT Program Management Office, ensuring that transformation decisions and methods effectively consider our people. This person will work closely with leaders across the company to drive change management and develop change management capabilities in our functions.
How You'll Find Success
- Creates strong internal partnerships and trust across all levels of Qualtrics
- Learns the goals and processes of each business team, predicting change impact by identifying their interdependencies
- Articulates complex ideas in the right level of detail for various audiences
- Recognizes what each audience needs to hear, know, see, and feel for effective change execution
- Leads through influence on cross-functional teams
- Aptitude for identifying, analyzing, and resolving issues and risks that may arise during the program, employing creative solutions and critical thinking to overcome obstacles
How You'll Grow
- Continuous exposure to C-suite interactions and decision-making
- Ability to develop knowledge and expertise across many functions of the organization
- Opportunity to influence decision-making at the highest level of the organization on the most strategic initiatives that will underpin the success of Qualtrics
Things You'll Do
- Enable effective transformation execution by developing and orchestrating change management strategies for global high-priority programs
- Conduct change impact assessments to identify and mitigate risks. Develop and implement sponsor roadmap and resistance management plan
- Foster company-wide employee engagement throughout the transformation by creating an effective communication plan and assets
- Develop Qualtrics’ change management capability by mentoring functional leaders in change management best practices
- Enable fast adoption of new internal process designs by creating effective training plans and materials
- Work with the central transformation team to creatively solve complex problems across the company. Actively counsel with the team to inform the right priorities and approach
What We're Looking for on Your Resume
- Experience managing change in large organizations or high growth companies
- Exceptional listening and communication at all levels, with cross-functional audiences
- Leading through influence on cross-functional teams in a complex, fast-paced environment
- Demonstrates effective collaboration, transparency, and trust building
- Knowledge of change management best practices
- Experience teaching, coaching, or mentoring others
What You Should Know About This Team
- Problem solvers who can think strategically as well as execute
- High-performing individuals across different functions
- Focused on getting the right answer as quickly as possible; bias for action and frequent, productive debates
- Unified focus on the overall success of the transformation efforts; team members lean in with their strengths and roll up their sleeves, regardless of their job description
- Highly-trusted team by C-suite
Our Team’s Favorite Perks and Benefits
- Work/life balance high priority
- Flexible working mode to fit with personal commitments and context
- $1500 experience bonus
The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: we all gather in the office three days a week; Mondays and Thursdays, plus one day selected by your organizational leader. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.
Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.
Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection Act
Qualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.
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For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.
Washington State Annual Pay Transparency Range
$164,500—$299,500 USD
Qualtrics Seattle, Washington, USA Office
1201 2nd Ave, Floor 17, Seattle, WA, United States, 98101
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