Change & Program Manager

Fresenius Medical Care is a people business. Our success depends on having the best and brightest employees, and helping them attain their personal and professional goals while delivering excellence in patient care and business results. Our employees embody our culture which is based on core values supporting our promise to improve the quality of life of every patient every day. These core values are: We Care. We Connect. We Commit.

About the role:

As a Change & Program Manager within the Global Business Services organization, you will lead organizational change activities across strategic transformation and transition initiatives within a global and highly matrixed environment.

This role is primarily focused on driving successful organizational adoption, stakeholder alignment, leadership engagement, communication and people readiness across complex business transformations. In addition, the role will support selected program and transition management activities to help ensure successful execution and sustainable business outcomes.

You will partner closely with business leaders, HR, Communications, operational teams, and project stakeholders to ensure transformation initiatives are not only delivered operationally, but also successfully adopted across the organization.

Fresenius Medical Care is a fast-paced global organization, and we are looking for a proactive and strategic professional who can independently lead change initiatives, influence stakeholders at all organizational levels, and navigate ambiguity in dynamic transformation environments.

Responsibilities:

Change Management & Organizational Readiness

• Lead Change Management activities across strategic transformation and transition initiatives within Global Business Services
• Develop and execute comprehensive Change Management strategies and plans to support organizational readiness and sustainable adoption
• Develop communication approaches and key messaging tailored to different stakeholder groups and organizational levels
• Coordinate communication activities across transformation initiatives in partnership with business leaders, HR, Communications, and project teams
• Support leadership teams with communication materials, talking points, presentations, FAQs, and employee engagement content
• Conduct stakeholder assessments, change impact analyses, and organizational readiness evaluations
• Drive stakeholder engagement and alignment across global, regional, and local business teams
• Partner with senior leaders to support sponsorship alignment, leadership engagement, and consistent change narratives
• Develop and coordinate communication strategies, engagement activities, and leadership messaging in partnership with Communications and HR teams
• Support the design and coordination of training, knowledge transfer, and capability-building activities
• Identify organizational adoption risks and resistance areas while proactively developing mitigation and reinforcement plans
• Monitor change adoption, engagement, communication effectiveness ,and readiness indicators and recommend corrective actions where necessary
• Facilitate workshops, leadership discussions, stakeholder alignment sessions, and change interventions across transformation programs
• Promote and apply structured Change Management methodologies, tools, communication frameworks, and best practices across initiatives
• Contribute to the continuous improvement and maturity of Change Management and communication capabilities within the organization
• Support organizational stabilization efforts following transitions and transformation deployments

Program / Transformation Management Support

• Support the planning, coordination, and execution of transformation and transition initiatives
• Coordinate activities across project teams, business stakeholders, and functional workstreams
• Support governance, status reporting, risk tracking, and issue management activities
• Contribute to project and transition plans while ensuring alignment between operational execution and people readiness activities
• Support business case preparation, presentation development, and leadership reporting activities
• Partner with operational and regional teams to ensure effective transition execution and stabilization
• Collect and consolidate business requirements, stakeholder feedback, and organizational considerations
• Identify process improvement opportunities and support continuous improvement initiatives
• Support transition and transformation activities in line with established governance and best-practice methodologies

Requirements:

• Academic degree or equivalent experience in Organizational Change Management, Business Administration, Human Resources, Psychology, Communications, or related field
• Minimum of 8 years of experience in Change Management, transformation programs, organizational development, communications or related strategic transformation environments
• Strong experience leading Change Management and communication activities within complex global and matrix organizations
• Experience supporting large-scale business transformations, Shared Services, outsourcing, transition, or operating model initiatives
• Strong understanding of Change Management methodologies, stakeholder engagement, organizational readiness, communication planning, and adoption strategies
• Experience conducting change impact assessments, stakeholder analyses, and organizational readiness activities
• Experience developing communication plans, leadership messaging, stakeholder engagement approaches, and employee communication materials
• Change Management certification preferred; PROSCI certification is considered a strong plus
• Project or Program Management experience and/or certification is considered beneficial
• Experience working in Shared Services, BPO, or multinational corporate environments is a plus
• Knowledge of process improvement methodologies is an advantage
• Excellent written and verbal communication skills with strong facilitation and presentation capabilities
• Strong interpersonal and stakeholder management skills with the ability to influence across all organizational levels
• Strong intercultural awareness and ability to collaborate effectively across regions and functions
• Ability to work independently and effectively in fast-paced, ambiguous, and evolving environments
• Strategic, solution-oriented, and proactive mindset with strong organizational skills
• Passion for continuous learning and organizational transformation

Key Skills

• Change Management – Ability to lead organizational change initiatives and drive sustainable adoption across complex transformation programs
• Strategic Communication – Ability to develop and deliver effective communication strategies, messaging, and engagement approaches tailored to different audiences
• Stakeholder Engagement & Leadership Alignment – Ability to influence and engage stakeholders across all organizational levels and functions
• Transformation & Organizational Readiness – Ability to prepare organizations, teams, and leaders for successful transformation adoption
• Communication & Facilitation – Ability to communicate clearly, facilitate workshops, and tailor messaging to different audiences
• Program & Transformation Coordination – Ability to coordinate cross-functional transformation activities and support execution governance
• Strategic Thinking & Problem Solving – Ability to navigate ambiguity, identify risks, and develop practical solutions
• Planning & Prioritization – Ability to manage multiple initiatives and competing priorities effectively
• Collaboration & Relationship Management – Ability to build trusted relationships and work effectively across global and matrixed organizations
• Continuous Improvement Mindset – Ability to identify opportunities to improve processes, engagement, and transformation effectiveness