The Client Success Manager at Benivo ensures clients derive maximum value from the platform post-implementation, fostering relationships, driving product adoption, and managing renewals and expansions.
About:
Benivo is disrupting a 32 billion dollar industry with technology and data. Our mission is to transform the mobility industry with smart technology.
The Client Success Manager ensures clients maximise value from Benivo’s platform post-implementation. This role owns the client relationship from go-live through renewal, driving product adoption, client satisfaction, account health, and commercial expansion. The CSM acts as the client’s strategic partner, proactively identifying opportunities and challenges, and ensuring client goals are met through structured governance and internal alignment.
Responsibilities: 1. Client Relationship & Communication- Act as the main point of contact for all post-go-live client matters
- Build strong, trusted relationships with client stakeholders
- Schedule and lead client meetings with clear agendas, structured follow-ups, and ongoing cadence
- Share relevant product updates, insights, and best practices
- Lead QBRs and strategic business reviews
- Educate clients on new features and drive adoption
- Cultivate advocacy and gather client references
- Share marketing collateral and invite to webinars
- Drive adoption of new features and track usage metrics
- Proactively engage clients with tailored guidance on how to leverage new features
- Create and deliver client-facing training materials and walkthroughs
- Monitor engagement to identify areas where additional enablement is needed
- Own red account reporting and recovery plans
- Track product usage, feedback, escalations, and satisfaction
- Maintain client CRM records and CSM dashboards
- Conduct regular internal reviews to align on account status
- Own the commercial renewal process for assigned accounts
- Identify expansion opportunities aligned with client needs
- Manage and scope client change requests (e.g., policy updates, new locations, new features)
- Maintain and update renewal strategy slides; flag blockers early
- Partner with Sales and Product to pitch upsell opportunities
- Ensure client commitments are managed in JIRA and delivered cross-functionally
- Collaborate with Delight, Product, and Advisory teams for seamless delivery
- Share client updates bi-weekly in internal forums and dashboards
Requirements
- Experience in the Global Mobility industry or HR Tech is a must for this role
- Excellent client communication and relationship-building skills
- Strong commercial awareness with ability to manage renewals and identify upsell
- Highly organised with strong follow-through and attention to detail
- Experience working cross-functionally in a fast-paced environment
- Ability to translate complex features into simple client training materials
- Experience managing client-driven change requests and aligning cross-functional delivery
- Proficient in CRM systems, reporting tools, and task management platforms
Top Skills
Crm Systems
JIRA
Reporting Tools
Task Management Platforms
Similar Jobs
Artificial Intelligence • Cloud • eCommerce • Enterprise Web • Software • Design • Generative AI
The Customer Success Manager at Webflow will manage strategic accounts, guide customer strategies, drive product adoption, and support account renewals while collaborating with various teams to improve the customer experience.
Top Skills:
Ai-Native Website Experience PlatformSaaS
Edtech • Information Technology • Software
As a Customer Success Manager, engage and empower clients, drive renewals, manage accounts through the lifecycle, and use insights to boost customer success.
Top Skills:
GainsightSalesforce
AdTech • Artificial Intelligence • Cloud • Digital Media • Marketing Tech • Analytics • Consulting
The Client Success Manager ensures client satisfaction, retention, and value through strategic relationship management and effective use of media platforms.
Top Skills:
AmazonCm360Dv360Google AdsInnovidMicrosoft Office SuiteSalesforceSearch Ads 360Ttd
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
