This role leads the Commercial Card Implementation strategy, managing client onboarding, product enablement, operational risk, and cross-functional teams to enhance client experiences and revenue generation.
Overview:
Leads end-to-end Commercial Card Implementation (CCI) strategy and execution, overseeing client onboarding, pipeline acceleration, operational risk management, participates in product and fintech launches. Serves as a cross-functional leader partnering with Sales, Product, Solution Delivery, Risk, and fintech partners to accelerate time to revenue and deliver scalable, high-quality client experiences.
Primary Responsibilities:Client Implementation & Delivery
- Lead complex and high-value client implementations, including structured kickoff calls, site visits, and end-to-end onboarding.
- Oversee delivery of platform and technical installs (e.g., Online Client Facing program management platforms, Payables Automation platforms, QuickBooks integrations).
- Ensure consistent, high-quality onboarding experiences that drive adoption and satisfaction.
Product & Fintech Enablement
- Partner with Product Management to operationalize new and enhanced products.
- Lead CCI workstreams for fintech initiatives, including training, readiness, and risk/control requirements.
- Maintain deep platform expertise to support delivery and reduce dependency on Product teams.
Pipeline, Deal Execution & Revenue Acceleration
- Actively manage pipeline pull-through with Sales to resolve stalled or complex deals.
- Drive reductions in documentation and credit cycle times.
- Achieve and sustain a 90%+ deal completion ratio and faster client time to revenue.
Operational Excellence, Risk & Audit
- Own operational risk management across CCI with strong controls and governance.
- Lead audit engagements, targeting at minimum, “effective” ratings across all functions.
- Ensure accuracy, compliance, and zero-defect performance in operational activities.
Team & Cross-Functional Leadership
- Build and develop CCI capacity, including hiring and onboarding new resources.
- Strengthen coordination across CCI, Product, Pricing, and Solution Delivery teams.
- Support scalable execution through improved validation and workflow efficiency.
Executive Communication & Client Servicing
- Represent CCI in Monthly Business Reviews, providing clear visibility into performance, risks, and outcomes.
- Maintain high service levels for assigned high-value clients.
Success Measures
- Reduced onboarding and implementation cycle times
- 90%+ deal completion ratio
- Successful product and fintech launches
- Clean audit outcomes
- High client satisfaction and adoption
Bachelor’s degree and a minimum of 7 year relevant experience,
OR lieu of a degree,
A combined minimum of 11 years higher education and/or work experience including 3 years relevant experience
9 years supervisory/operations experience
Similar Jobs
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Manage and execute field engineering evaluation projects with minimal supervision. Develop UL requirements, test methods, and equipment for complex products. Conduct on-site electrical product evaluations, liaise with clients and authorities, resolve compliance issues, and lead code and regulatory projects. Provide technical guidance, represent UL externally, and support continuous improvement.
Top Skills:
Building CodesElectrical Test EquipmentHazard Based EngineeringNec (National Electrical Code)Ul Requirements
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Manage regional field inspection and audit operations to meet budgets and customer requirements. Oversee staffing, performance management, continuous improvement, client technical engagement, and adherence to UL policies and procedures. Drive customer satisfaction, subcontractor relationships, and implementation of preventive/corrective actions.
Automotive • Professional Services • Software • Consulting • Energy • Chemical • Renewable Energy
Perform safety and non-safety certification inspections, audits, and field evaluations of manufacturers and products against UL requirements. Analyze test results, verify calibration and measurement equipment, document findings, recommend corrective actions, communicate with clients and authorities, and perform regional travel to conduct inspections and support certification processes.
Top Skills:
508AAmmeterCalibrationIndustrial Control PanelsLightning ProtectionMicrometerSchematic DiagramsUl StandardsVoltmeter
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
