Creative Program Manager, Square

Company Description
Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.
So we expanded into software and started building integrated, omnichannel solutions - to help sellers sell online, manage inventory, offer buy now, pay later functionality through Afterpay, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.
Today, we are a partner to sellers of all sizes - large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.
Job Description
As the Creative Program Manager, you will be responsible for the strategic development as well as the day-to-day tactical execution of a variety of creative programs. This is a role within Square's Design Operations team and will help us develop the way we scale our team and operations globally. You will report to the Design Ops lead and work with Marketing, Product, and Creative leads, on both consumer and business facing products, across a variety of channels and markets.
We ask that you have meticulous attention to detail and problem solving skills that can be applied to any challenge, task or opportunity. You are proactive, hyper organized and keep the team upbeat even in challenging situations. It is your responsibility to ensure delivery of excellent work on time and on brief while helping meet project and business objectives.
You Will Focus On:

• Program Management: This is a senior role and will significantly influence how Square Design scales. You will help define strategic initiatives that improve the team's processes, tools, infrastructure, and workflows. As a partner to the Creative Leads, you'll proactively identify potential issues and develop solutions, lead roadmap discussions, and help create the runway to scale to meet our partners' needs.
• Project Management: Of course, the day-to-day is important too. You'll manage a wide range of active and upcoming projects by defining scope, timelines, milestones, resource needs, budgets, and deliverables. You'll track progress, understand dependencies, and communicate status to project stakeholders.
• Team Resourcing: To ensure we have the right people on the right projects, at the right time, and that no one has too much work or too little, you'll partner closely with creative leadership, marketers, and project managers to resource initiatives properly, managing multiple project workflows.
• Communication: You will serve as the point person to promote constant and effective communication of creative project status - both inside and outside the creative organization. Among other things, this will include project status and progress, documenting decisions and action items, following up with owners on commitments, and ensuring expectations are clear.
• Account Management: Cultivate, negotiate and manage relationships with cross-functional team members in marketing, product, and engineering to ensure a smooth operational process and successful project delivery. When necessary, liaise with external contributors and agencies.
• Creative Team Champion: Last, but not least, you'll be the heart and soul of the creative team with a deep understanding of each person's strengths and bandwidth. You'll coordinate work reviews, smooth operations, and facilitate a culture that encourages creative excellence.

Qualifications
You Have:

• Minimum of 5 years experience as a project manager, program manager, or producer either in a design firm, ad agency, or a part of an in-house creative team.
• Confident with scoping, budgeting, and project planning
• Strong Keynote and presentation skills
• Strong skills in industry standard Project Management software, workflows and tool sets
• An ability to earn the trust and respect of creatives in a complex environment with changing timelines
• An ability to gauge skill levels and identify gaps in talent
• Sourcing, on-boarding and managing contract talent as needed
• Experience in implementing and structuring new processes at scale within creative teams
• An affinity for creating culture for product and design communities, and bringing people close together
• A critical eye for good design, direction, writing and other creative skills

Additional Information
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate's starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone A: USD $142,000 - USD $213,000
Zone B: USD $132,100 - USD $198,100
Zone C: USD $124,900 - USD $187,300
Zone D: USD $113,600 - USD $170,400
To find a location's zone designation, please refer to this resource . If a location of interest is not listed, please speak with a recruiter for additional information.
Full-time employee benefits include the following:

• Healthcare coverage (Medical, Vision and Dental insurance)
• Health Savings Account and Flexible Spending Account
• Retirement Plans including company match
• Employee Stock Purchase Program
• Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
• Paid parental and caregiving leave
• Paid time off (including 12 paid holidays)
• Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
• Learning and Development resources
• Paid Life insurance, AD&D, and disability benefits

These benefits are further detailed in Block's policies. This role is also eligible to participate in Block's equity plan subject to the terms of the applicable plans and policies, and may be eligible for a sign-on bonus. Sales roles may be eligible to participate in a commission plan subject to the terms of the applicable plans and policies. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is a proud equal opportunity employer. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, veteran status, pregnancy, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page .
Additionally, we consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
Block, Inc. (NYSE: SQ) is a global technology company with a focus on financial services. Made up of Square, Cash App, Spiral, TIDAL, and TBD, we build tools to help more people access the economy. Square helps sellers run and grow their businesses with its integrated ecosystem of commerce solutions, business software, and banking services. With Cash App, anyone can easily send, spend, or invest their money in stocks or Bitcoin. Spiral (formerly Square Crypto) builds and funds free, open-source Bitcoin projects. Artists use TIDAL to help them succeed as entrepreneurs and connect more deeply with fans. TBD is building an open developer platform to make it easier to access Bitcoin and other blockchain technologies without having to go through an institution.
While there is no specific deadline to apply for this role, on average, U.S. open roles are posted for 70 days before being filled by a successful candidate.