Critical Account ACE Engineer

Job Description:

Responsibilities:

·         Working with our Critical Account Program customers acting as the senior technical resource

·         Identifying sub-optimal designs and/or misconfigurations and consulting on plans to correct.

·         Working with engineering escalations teams and customers while remote or onsite to identify and troubleshoot issues and/or software or hardware defects

·         Build strong customer relationships and become a trusted advisor.

·         Build strong relationships across the wider internal organization to increase your knowledge, get faster outcomes and build trust.

·         You will be expected to be very collaborative with your teammates and the rest of the team will be expected to do the same.  More communication usually provides better outcomes and increases engineering talent’s, experience and knowledge levels.

·         Requires some travel that should not exceed 40%.  Travel varies based on time of year, software release cycles and new hardware releases.

·         This position can be anywhere in the US.  Exact location is not important as long as you are close to a major airport.

Education and Experience Required:

·         Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent experience.

·         Typically, 10-15+ years’ experience.

Knowledge and Skills:

• A deep understanding of one or more of the following areas of enterprise networking
  • 802.11 wireless solutions, including design, implementation and troubleshooting in all current industry protocols including 802.11b, 802.11g, 802.11a, 802.11n, 802.11ac and 802.11ax. 
  • Security solutions, including IPSec, SSL/TLS, Public Key Infrastructure/Certificates, 802.1X, radius and LDAP directories, as well as how they are implemented in networking environments to meet the needs of the modern enterprise.
  • Modern enterprise network design, implementation and troubleshooting, including DNS, DHCP, spanning tree, network access control technologies, including 802.1X, IGRP routing protocols and remote access technologies including IPSec and/or SSL VPN. 
  • WAN/Data Center Design including IGRP and EGRP Routing Protocols, Spine/Leaf topologies and virtualization technologies. 

·         Using, evaluating, and developing appropriate engineering design tools and software packages.

·         Excellent analytical and problem-solving skills.

·         Conducting reviews of customer configurations and quickly identifying issues.

·         Strong history of troubleshooting with customers in your current or past roles.

·         Vendor and/or Industry certifications are a plus but not required.

• Must have demonstrated the ability to pick up additional skillsets outside of comfort zone

·         Excellent written and verbal communication skills; mastery in English and local language. Ability to effectively communicate and build relationships primarily with customer engineers but also across all levels of customer organizations up to the executive level.

• Must be willing to work as part of larger team as needed
• We are a fast-growing organization so flexibility, adaptability and a positive attitude are a must.

Accessibility

HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here.

Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

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Information about employee benefits offered in the US can be found at https://myhperewards.com/main/new-hire-enrollment.html

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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All legitimate job opportunities will come through official company channels, and candidates are responsible for verifying the credentials of any third party claiming to represent the company. Any reliance on fraudulent communication is at the individual’s own risk, and HPE disclaims legal liability for any resulting damages. If you suspect recruitment fraud, do not share personal information or make any payments and report the incident to your local authorities immediately.