Manage and strengthen client relationships as the primary customer contact. Understand client needs, advocate internally, ensure customers maximize the value of ERP, EDI, and WMS solutions, and identify opportunities for additional collaboration. Responsibilities require account management, customer needs analysis, solution identification, and strong communication skills.
SWK Technologies is dedicated to enabling businesses to overcome traditional technological limitations by delivering innovative solutions tailored to their unique operations. Our firm focuses on providing exceptional business solutions, including ERP, EDI, and WMS software integration designed to streamline processes and enhance productivity.
As a Customer Account Manager (CAM), you will be crucial in building and maintaining strong relationships with our clients. Your role will involve understanding their needs, ensuring they receive maximum value from our solutions, and identifying opportunities for further collaboration. You will be the primary point of contact for clients, advocating for their interests within our organization while aligning our services to help them achieve their goals. If you are passionate about customer success and eager to make a difference, we invite you to be part of our remarkable team.
Requirements
- Previous experience in account management or sales, preferably in Sage 100.
- Strong communication and interpersonal skills to foster relationships with clients.
- Ability to understand and analyze customer needs and identify solutions.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Work From Home
- Base pay of $50,000-65,000 annually with opportunities for incentive and commissions pay
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
