The Customer Experience Engineer will manage payroll workflows, troubleshoot issues, and enhance payroll systems using their payroll expertise and technical skills.
Job Description
We're looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows .
This role combines technical troubleshooting with deep payroll product expertise . You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
The base salary range for this role is $103,000 - $129,000.
There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.
Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.
Job Requirements
Nice to Have
Job Responsibilities
Own payroll-related escalations
Benefits
HiBob is a village filled with amazing people, and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes, and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
We're looking for a Technical Support Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows .
This role combines technical troubleshooting with deep payroll product expertise . You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
The base salary range for this role is $103,000 - $129,000.
There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.
Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.
Job Requirements
- 4+ years of technical support experience supporting Payroll applications, Payroll platforms, HRIS systems, or HR SaaS applications.
- Strong understanding of payroll systems, payroll data flows, and payroll-related business processes.
- Experience in troubleshooting complex customer issues and performing root cause analysis.
- Experience supporting enterprise customers in a technical support or escalation environment.
- Experience working with APIs, integrations, webhooks, and data synchronization processes.
- Familiarity with SQL and database concepts, including the ability to query or analyze data during investigations.
- Ability to analyze workflows and identify configuration gaps
- Demonstrates a proactive, self-starter mindset with the ability to take initiative and drive tasks forward independently, requiring minimal supervision
Nice to Have
- CPP, FPC, or equivalent payroll certifications.
- Experience supporting multi-state payroll platforms.
- Experience supporting Benefits Administration products.
- Basic scripting or HTML/CSS knowledge.
- Experience working in a high-growth SaaS environment.
Job Responsibilities
Own payroll-related escalations
- Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting
- Support customers during critical payroll cycles with urgency and precision
- Ensure accurate data flow between Bob and payroll systems/integrations
- Advise customers on payroll configurations and best practices
- Troubleshoot issues related to US payroll compliance and workflows
- Help customers understand how system setup impacts payroll outcomes
- Translate payroll challenges into product feedback and improvements
- Partner with Product and Engineering on payroll-related enhancements
- Advocate for customer needs in technical discussions
- Identify misconfigurations and potential risks early
- Recommend process improvements and system guardrails
- Contribute to documentation and payroll best practices
Benefits
HiBob is a village filled with amazing people, and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes, and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:
- Stock options at a high-growth unicorn startup
- 100% subsidized medical, dental, and vision coverage for employees
- 401(k) with a 3% company match starting from Day 1
- Hybrid working model for those who are in the NYC metro area.
- Work from home allowance to get your home office set up!
- Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
- Annual Headspace subscription and wellness benefits
- Two social impact days per year for volunteering
- Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
- Employee referral program - $2,500 bonus for each successful referral, with an additional ambassador bonus
- Fun and frequent social events (in-person and virtual)
- We love birthdays - take the day off and receive a special gift
- Dog-friendly office
If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
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