Customer Experience Engineer (Payroll) - EST

Job Description
We're looking for a Customer Experience Engineer (Payroll Focus) to support our US customers in managing mission-critical payroll workflows .
This role combines technical troubleshooting with deep payroll expertise . You'll help customers navigate complex payroll scenarios, resolve issues impacting pay accuracy, and proactively prevent risks.
This is a high-impact role where your work directly affects employees getting paid correctly and on time.
The base salary range for this role is $85,000 - $108,000.
There is a strong preference to fill this role in NYC with a hybrid schedule out of our office, but we will consider exceptional candidates who are based in the EST time zone and open to working remotely.
Location Eligibility: While can be a remote position, HiBob is currently authorized to hire in the following states: CA. CO, CT, DC, FL, GA, IL, IN, KS, MA, MD, MN, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, TN, TX, UT, VA, WA.
Job Requirements

• 4-6+ years of experience in Payroll, HRIS, or Payroll Support roles
• Strong understanding of US payroll processes and compliance considerations
• Experience troubleshooting payroll systems or integrations
• Ability to analyze workflows and identify configuration gaps
• Strong communication skills with both technical and non-technical stakeholders

Nice to Have

• Experience with payroll platforms (e.g., ADP, Gusto, Workday, Paylocity, etc.)
• Exposure to APIs or system integrations
• Experience supporting SaaS customers
• Background in implementation or onboarding

Job Responsibilities
Own payroll-related escalations

• Investigate and resolve issues impacting payroll runs, taxes, benefits, and reporting
• Support customers during critical payroll cycles with urgency and precision
• Ensure accurate data flow between Bob and payroll systems/integrations

Act as a payroll expert

• Advise customers on payroll configurations and best practices
• Troubleshoot issues related to US payroll compliance and workflows
• Help customers understand how system setup impacts payroll outcomes

Bridge customers and product

• Translate payroll challenges into product feedback and improvements
• Partner with Product and Engineering on payroll-related enhancements
• Advocate for customer needs in technical discussions

Drive proactive improvement

• Identify misconfigurations and potential risks early
• Recommend process improvements and system guardrails
• Contribute to documentation and payroll best practices

Benefits
HiBob is a village filled with amazing people, and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes, and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity alongside all of this:

• Stock options at a high-growth unicorn startup
• 100% subsidized medical, dental, and vision coverage for employees
• 401(k) with a 3% company match starting from Day 1
• Hybrid working model for those who are in the NYC metro area.
• Work from home allowance to get your home office set up!
• Temporary remote work-from-anywhere in the world for up to 2 months after 6 months of employment
• Annual Headspace subscription and wellness benefits
• Two social impact days per year for volunteering
• Bob balance days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter
• Employee referral program - $2,500 bonus for each successful referral, with an additional ambassador bonus
• Fun and frequent social events (in-person and virtual)
• We love birthdays - take the day off and receive a special gift
• Dog-friendly office

If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!