Customer Implementation & Onboarding Specialist

Position: Customer Implementation & Onboarding Specialist 

Location: Bellevue, WA Headquarters-Hybrid (3 days per week) 

Annual Salary Range: $80,000-$85,000   

Annual Variable: $20,000 (based on metrics and performance: paid each quarter)  

We’re looking for someone who loves helping customers succeed, solving problems, and turning new clients into confident product users.

Who We Are:

MoxiWorks is the leading real estate AI marketing platform built by real estate pros, for real estate pros. Our AI‑powered system helps brokerages and their agents find, win, and close more deals.

Drawing on decades of industry expertise, we build tools that remove complexity and let real estate professionals focus on what matters most. Our newest innovation, RISE, is a native‑AI sales and marketing tool designed to help agents stay ahead in an increasingly competitive landscape.

At MoxiWorks, you’ll find a team of innovators, collaborators, and doers who care deeply about our customers, our craft, and each other. If you’re excited by meaningful work, big ideas, and building technology that empowers people, you’ll fit right in.

Trusted by more than 3,000 brokerages and 400,000 agents worldwide, MoxiWorks is leading the future of PropTech. And, we’re just getting started. 

Our Core Values: 

• Customer First 
• Innovative 
• Passionate 
• Sense of Urgency 
• Accountable & Reliable 
• Relentless Execution 

“Come join MoxiWorks as we are committed in delivering results with shared purpose with values that empower and connects us”.

Your Next Opportunity:

As a Customer Implementation & Onboarding Specialist, you will be responsible for leading new brokerage clients through the successful implementation of the MoxiWorks platform. This role manages the end-to-end implementation lifecycle—from project kickoff through launch—ensuring clients are set up for long-term success when handed of to Customer Success.

You will act as the primary project lead for brokerage and internal stakeholders. The ideal candidate is highly organized, client-focused, and experienced in managing multiple implementations simultaneously.

What You’ll Do:

• Lead onboarding and implementation for new brokerages and agents joining MoxiWorks
• Run kickoff calls and guide customers through launch timelines
• Configure accounts, integrations, and platform settings
• Deliver training sessions and product walkthroughs for customers
• Troubleshoot onboarding issues and ensure a smooth go-live experience
• Partner with Sales and Customer Success to ensure customers are set up for long-term success
• Share customer feedback with Product to help improve the platform and onboarding experience

What Qualifies You?

• 2–5 years in project management, customer facing technical support onboarding, implementation, or SaaS support
• Strong communication and customer training skills
• Ability to manage multiple onboarding projects simultaneously
• Comfortable working with both technical teams and non-technical customers
• A proactive, problem-solving mindset
• Ability to translate technical processes into clear client guidance.

Nice to have

• SaaS onboarding or implementation experience
• CRM or marketing platform experience
• Real estate or PropTech exposure
• Experience using project management tools (Asana, Monday, Jira, etc.)

Moxians Are Covered: 

All benefits are subject to review on an annual basis whereas we continuously assess our total reward proposition aligning with the needs of our people, our business and the market. Benefits are offered 1st of the month.  

View Full Benefit Program: Sequoia

• Medical/Dental/Vision 
• Paid Time Off 
• Holiday Pay-11 days 
• Breavement-5 days 
• Get paid on your birthday  
• STD/LTD-company paid 
• Supplemental Life, Critical Illness, Accident  
• PerkSpot 
• Employee Assistance Program 
• Wellbeing Program 
• Discounted Pet Insurance  
• Office Lunch 
• Employee Engagement Programs  

 Note: benefits may vary by country and region we operate in.  

EEO Statement:

MoxiWorks is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, gender, religion, sex, sexual orientation, age, disability, military status, or national origin or any other characteristic protected under federal, state, or applicable local law.

As part of the employment process, MoxiWorks conducts comprehensive background checks on all final candidates for employment. The background check process may include a review of criminal history, credit history, employment verification, education verification, and other relevant information.

MoxiWorks is committed to complying with all applicable federal, state, and local laws concerning background checks. We ensure that our background check process is fair, consistent, and transparent, and we follow all legal requirements regarding the timing and scope of such checks.

For positions in jurisdictions with specific legal requirements, such as restrictions on the timing of criminal history inquiries, we will conduct these checks in accordance with local laws and only after a conditional offer of employment has been made, where required.