Customer Onboarding Manager

About NetVendor

NetVendor is the leading solution for property management professionals seeking to simplify vendor relationships and streamline maintenance operations. Our comprehensive suite of software products empowers clients to ensure vendor compliance, optimize maintenance operations, and facilitate seamless bidding, all with a commitment to professionalism, precision, and trust.

About the Job
The Customer Onboarding Manager leads new customer implementations and ensures every property-management company (PMC) customer achieves a successful launch with NetVendor. As the primary customer-facing owner post-sale, this role guides PMCs through onboarding with a focus on speed-to-value, vendor activation, and adoption readiness. Including technical provisioning, the Onboarding Manager acts as a proactive project leader and customer “sherpa,” maintaining engagement, excitement, and accountability throughout the onboarding process to deliver smooth, high-impact customer launches that accelerate revenue realization.

Responsibilities

Customer Onboarding

• Serve as the main point of contact for new PMC customers from contract signature through vendor activation
• Lead structured kickoff meetings to define success criteria, timeline, and roles across both PMC and NetVendor teams
• Work with Sales and the Director of Customer Growth to transition new accounts with complete context, defined success criteria, and clear expectations
• Drive customer engagement through regular updates, proactive guidance, and milestone tracking
• Coordinate account provisioning, integrations, and data setup
• Maintain customer momentum and excitement through proactive communication and issue resolution

Customer Adoption

• Ensure PMCs are vendor-ready and equipped to drive vendor enrollment campaigns internally
• Collaborate with Customer Relationship Managers (CRMs) to create adoption plans and ensure a seamless handoff into ongoing relationship management
• Track and report on key onboarding KPIs, including time-to-launch, vendor enrollment rates, and customer satisfaction
• Identify risks or bottlenecks early and take corrective action to keep launches on track
• Provide structured feedback to Product, Operations, and Enablement teams on process improvements and documentation to scale onboarding efficiency
• Deliver a best-in-class onboarding experience that reinforces NetVendor’s value and accelerates revenue realization

Qualifications

• Proven ability to lead customer-facing implementations with measurable outcomes (time-to-value, adoption rates, satisfaction)
• Exceptional project management and communication skills, able to coordinate multiple stakeholders and timelines
• Strong executive presence and comfort facilitating kickoff meetings and client updates
• Experience partnering with Sales, Operations, and Customer Success to ensure seamless handoffs
• Data-driven mindset with comfort using project management or CRM tools for tracking progress and reporting results
• Organized, empathetic, and energized by helping customers achieve success and realize revenue quickly

NetVendor’s Benefits Package
• Medical, dental, and vision insurance
• HSA, FSA, and DCFSA
• Long- and short-term disability insurance
• Company-paid standard life insurance
• Generous paid time off policy
• Paid holidays: 7 per year + 1 floating holiday
• Maternity Leave
• 401(k) with company match
• Employee Assistance Program

NetVendor is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where everyone can thrive. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, pregnancy or related conditions, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status, or any other characteristic protected by federal, state, or local laws.