Provides remote customer support through phone, email, and approved channels. Answers questions, troubleshoots common issues, escalates complex requests, documents interactions, follows up, protects customer information, and maintains professional service standards.
TPT Global Tech is seeking a friendly, dependable Customer Service Representative to assist customers remotely. You’ll answer questions, help resolve issues, and make each interaction clear and professional. This part-time role is a good fit for someone who communicates well, stays organized, and enjoys helping people.
Responsibilities
- Respond to customer inquiries by phone, email, or other approved support channels.
- Listen carefully, identify customer needs, and provide accurate information.
- Troubleshoot common issues and escalate more complex requests to the appropriate team.
- Document customer interactions and follow up when needed.
- Maintain a courteous, professional approach while meeting service expectations.
- Protect customer information and follow company procedures.
Qualifications
- Strong written and verbal communication skills.
- A customer-focused, patient, and solution-oriented approach.
- Reliable internet access and a suitable remote workspace.
- Ability to use computers and learn customer service tools.
- Good time-management and organizational skills.
- Previous customer service experience is preferred but not required.
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What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
