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Expeditors

Customer Service Representative

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SeaTac, WA
SeaTac, WA

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Company Description

“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

  • 15,000 trained professionals
  • 250+ locations worldwide
  • Fortune 500
  • Globally unified systems

Job Description

  • Ensure smooth and timely freight process flow
  • Ensure accurate and timely data entry into our operating system
  • Ensure exceptions are monitored and actioned timely
  • Ensure accurate and timely client and vendor billing
  • Track and trace Drayage Management and/or Air Import files as required
  • Ensure timely clearance and delivery of freight to customer for Import shipments
  • Ensure documents are sent to customer or broker for customs purposes in a timely manner
  • Interact with our customers in arranging their international shipments, meeting customer service standards
  • Meet compliance regulations at all times. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements
  • Meet KPI standards, as per the company’s procedures
  • Understand department process flow, constantly looking for areas of improved efficiency
  • Contribute to maintain strong relationships with suppliers (airlines, steamship lines, trucking companies, and others)
  • Overseas communications, timely responses to emails and requests (internal and external)
  • Ensure all customers' standard operating procedures are followed and updated

Qualifications

  • 6 months to 1 year related experience and/or training; or equivalent combination of education and experience
  • Understanding of air and ocean documentation process a plus
  • Understanding of Final mile drayage process a plus
  • Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
  • Pro-active, strong organizational skills
  • Proficient with Microsoft Office (Excel, Word, PowerPoint)

Additional Information

Expected salary: $24-$27/hour

Eligible for bonus

Expeditors offers excellent benefits:

  • Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
  • Holidays (10)
  • Flexible Days (2)
  • Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
  • 401(k) Retirement Savings Plan with employer match
  • Employee Stock Purchase Plan (ESPP)
  • Medical, Prescription Drug, Dental & Vision Coverage
  • Health Savings Account (HSA)
  • Life and Disability Insurance
  • Paid Parental Leave (additional eligibility criteria)
  • Dependent Care Flexible Spending Account (DC FSA)
  • Commuter Benefit
  • Employee Assistance Program (EAP)
  • Training and Personnel Development Program
  • Educational Assistance and Reimbursement

All your information will be kept confidential according to EEO Guidelines.

HQ

Expeditors Seattle, Washington, USA Office

1015 3rd Ave, Seattle, WA, United States, 98104

What you need to know about the Seattle Tech Scene

Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.

Key Facts About Seattle Tech

  • Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
  • Major Tech Employers: Amazon, Microsoft, Meta, Google
  • Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
  • Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
  • Notable Investors: Madrona, Fuse, Tola, Maveron
  • Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
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