Customer Solutions Director

Join our Team
Ericsson Inc. does not sponsor U.S work authorizations for this job position including U.S. immigration filings for initial and/or change of employer paperwork for H-1's, H-1B1's, E-3's, O-1's, and TN's. Ericsson also does not hire F-1's working on CPT or EAD for this position.
About this opportunity
Ericsson is looking for a Customer Solutions Director, Cloud Infrastructure, based in Plano, TX, to own the end-to-end technical solution for AT&T cloud infrastructure engagements - from early solution shaping through deployment, lifecycle management, and operational readiness. This role ensures solutions are technically sound, commercially viable, aligned with Ericsson's portfolio strategy, and tailored to AT&T's network evolution roadmap. The ideal candidate will understand both Ericsson's full-stack Cloud Native Infrastructure Solution (CNIS) model and alternative shared-responsibility models, and can clearly communicate trade-offs across performance, lifecycle, security, cost, and time-to-market.
What you will do

• Serve as Customer Solution Responsible for AT&T cloud infrastructure engagements, spanning CNIS, compute hardware, server platforms, networking, storage, and lifecycle management
• Lead technical discussions and workshops with AT&T across CNIS, Kubernetes, hyperscaler platforms, third-party CaaS, Cloud RAN infrastructure, and cloud-native evolution
• Own technical relationships with third-party vendors and suppliers, coordinating with Ericsson teams to resolve architecture gaps, integration issues, and roadmap dependencies
• Manage ecosystem and open-source community engagements with AT&T to align priorities around cloud infrastructure strategy and roadmap outcomes
• Provide technology thought leadership by shaping cloud infrastructure strategy and communicating emerging technology implications across AI, CNIS, Kubernetes, and telecom cloud ecosystems
• Translate AT&T business, operational, and technical requirements into end-to-end cloud infrastructure solutions aligned with Ericsson portfolio roadmaps
• Drive cross-functional alignment across Ericsson sales, delivery, product, support, and engineering teams to ensure solution consistency and customer-ready execution

The skills you bring

• Bachelor's degree in Electrical Engineering, Computer Engineering, Computer Science, Telecommunications, or related field; Master's preferred
• 10+ years of experience in virtualization, cloud infrastructure, telecom cloud, or large-scale operator network solution engineering
• Deep understanding of Kubernetes, container orchestration, cloud-native infrastructure, CaaS operating models, and operational automation
• Strong working knowledge of Ericsson CNIS, including CaaS, hardware management, lifecycle management, and observability
• Familiarity with hyperscaler cloud and edge infrastructure models (public, hybrid, and on-premises) for telecom workloads
• Experience with third-party CaaS platforms such as Red Hat OpenShift, including shared-responsibility models and operational trade-offs
• Strong technical knowledge of server platforms, COTS hardware, CPU architecture, hardware acceleration, storage, and infrastructure performance
• Working knowledge of GPUs, accelerator lifecycle considerations, and their role in AI and telecom workload performance
• Solid understanding of routing, switching, network fabrics, VLANs, and connectivity requirements for telecom cloud deployments
• Ability to explain complex architecture decisions and trade-offs clearly to both technical and executive audiences
• Demonstrated ability to work across multi-stakeholder, multi-vendor environments with strong ownership and follow-through

What happens once you apply?
Click Here to find all you need to know about what our typical hiring process looks like.
Ericsson uses a merit-based hiring approach that values people with different experiences, perspectives and skillsets. We truly believe this approach drives innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity employer, learn more.
If you need assistance or to request an accommodation due to a disability, please contact Ericsson at [email protected].
DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by employees in this position. They are not an exhaustive list of all responsibilities, duties and skills required for this position, and you may be required to perform additional job tasks as assigned.
Primary country and city: United States (US) || Plano (Country/ City)
Job details: Domain Sales Manager
Compensation and Benefits at Ericsson
At Ericsson, we know that our people are the key to our success. We offer a competitive package to help with your individual needs and goals.
Your Pay
The salary range for this position is dependent on various factors including, but not limited to, location, and the candidate's combination of job-related knowledge, qualifications, skills, education, training, and experience.
Sales Incentive Plan: Your pay also includes the opportunity for sales incentives as a part of Ericsson's Sales Incentive Plan. Actual payouts are based on performance of the business against the unit's objectives, individual performance, and the individual incentive target. Certain eligibility and pro-ration rules apply.
Your Health
Ericsson offers excellent health benefits including the choice of three medical plan options and a dental plan option that allow an employee to select the level of coverage that suits their needs. Employees will receive company credits in an amount equal to the cost that Ericsson pays toward the cost of their medical and dental premiums for themselves and eligible covered dependents.
Your Financial Security
We invest in both your short and long-term financial wellbeing. The Ericsson US 401(k) Plan offers an automatic 3% company contribution and Ericsson match $1 for every $1 you put into the 401(k) Plan on the first 3% of your eligible pay, plus 50 cents on every $1 on the next 2% of eligible pay. When you contribute at least 5% of eligible pay, you are receiving Ericsson's full matching contributions of 4%. Matching and company automatic contributions stop when your total eligible pay for the year reaches the IRS limits. Employees will also receive company credits in an amount equal to the cost of basic life insurance and basic accidental death and dismemberment coverage, as well as short-term and long-term disability coverage. Employees also have the option to participate in Ericsson's Stock Purchase Plan.
Your Time
Your work-life balance is important to us. New employees are provided a minimum of 15 days of accrued vacation, up to 3 personal days per year, 11 annual holidays, 8 hours of volunteer time, and 80 hours of sick time annually. Please note paid time off is pro-rated based on the employee's start date. Furthermore, Ericsson provides up to 16 weeks of paid maternity leave and 6 weeks of parental or adoption leave at 100% of pay.
Additional Benefits
Ericsson offers many other company-paid benefits such as financial wellness programs, educational assistance, matching gifts, and recognition programs.
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