The Customer Success Representative at Verifi Concrete focuses on managing client relationships, resolving service issues and coordinating initiatives to enhance customer satisfaction and operational efficiency.
About Verifi
Verifi Concrete is a leading provider of cutting-edge digital solutions for the concrete industry, revolutionizing how concrete is monitored, managed, and optimized. Our technology enables real-time tracking of concrete properties, enhancing quality control, efficiency, and sustainability across construction projects. With a strong focus on innovation, automation, and data-driven insights, Verifi Concrete empowers clients to reduce material waste, improve operational performance, and drive cost efficiencies.
As we continue our global expansion, we are looking for dynamic professionals to join our team and contribute to transforming the future of concrete & construction technology.
Candidate must be located in the Portland, OR area
Business Management: 40%
- Providing solutions for their businesses that are in line with value derived from Joint Business Plans with customer .
- Monitoring competitor activity and ensuring appropriate action is taken.
- Building long-term relationships with customers ensuring that value needs are fulfilled, helping provide process’, structure and value support
- Networking through active participation in industry association events and committee assignments
- Working directly with Field Service Managers and Field Service Technicians to bring value to customer
Commercial & Excellence in Execution: 60%
- Actively works with other departments including Sales, Field Service, command center and R&D to ensure customer service needs are met. Identifies bottlenecks in service and works within the company to resolve issues
- Works with Customer Success Manager to create process’ and plans to promote value, derived from Joint Business plans with Client Engagement Managers
- Coordinates initiatives with team members in Client Engagement and Customer Success Manager
- Leads the development and implementation of the account plans and value actions. The assigned Account(s) initiatives and success will be the responsibility of the Customer Success Representative
- Leveraging local relationships to generate leads in current markets up to the Client Engagement Manager and Business Development.
Is this job for you ?
Education
Required
- High School Diploma or Equivalent
Preferred
- Bachelor’s Degree - Engineering or Business
Work Experience
Required
- Microsoft Excel/Outlook
Preferred
- Business knowledge - Business, sales experience
- 5+ years of product engineering experience with electro-mechanical system, preferably in the industrial sector
- 3+ years Ready mix or equal experience
- Tableau/Power BI
Licenses and Certifications
Osha 10 - Preferred
Top Skills
Excel
Microsoft Outlook
Power BI
Tableau
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