The CX Business Architect will design, test, and deliver customer experience solutions while leading business requirements sessions and maintaining client relationships.
PTP is a fast-growing system integrator that offers strategic customer experience (CX) solutions to our clients. We are looking for a CX Business Architect to help us design, test, and deliver CX solutions that provide our clients with a beautiful customer journey that achieves results. At PTP, we value aptitude and creativity as well as experience. We are a diverse organization and are looking for bright, enthusiastic, and committed professionals who strive to be the best at what they do.
Responsibilities
- Provide thought leadership to develop innovative business solutions for our clients
- Identify and pursue longer term initiatives that help maintain and grow accounts
- Prioritize features for major initiatives when planning releases
- Refine features in the backlog to clearly define requirements, benefits, and priorities
- Optimize delivery processes and methodologies to enhance efficiency and results
- Lead business requirements sessions with client staff
- Contribute as a member of delivery teams for business case development, design and testing
- Assist in mapping requirements to designs, maintaining traceability through the process
- Support the management of client expectations through day-to-day interactions with clients
- Guide client understanding of proposed solutions and the business value they will bring
- Own and drive the completion of project deliverables
- Develop, maintain and grow client relationships
Requirements
- 10+ years of business consulting experience on contact center, self service, and CX projects
- 5+ years on large-scale IVR projects
- Ability to develop business strategies based on analytical skills and business knowledge
- Experience working in large, complex client environments
- Excellent written and oral communication skills
- Excellent presentation skills
Salary is DOE and is extremely competitive. We are a growing company with a solid customer base, excellent compensation and benefits, and a collaborative yet flexible work environment.
Similar Jobs
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
As an Account Director, you'll manage the entire sales cycle for Enterprise customers, build relationships with stakeholders, and develop strategic account plans.
Top Skills:
AICybersecurityDevOps
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
As an Account Director, you'll manage the sales cycle for Enterprise customers, building relationships and developing account plans while ensuring customer success and retention.
Top Skills:
AICybersecurityDevOpsDevsecops
Artificial Intelligence • Cloud • Information Technology • Security • Software • Cybersecurity • Data Privacy
The Lead Regional Partner Manager will develop strategies, drive AI security growth, enable partner ecosystems, and recruit security-focused partners while leading the AI-native solution, EVO by Snyk, in the NY metro area.
Top Skills:
Ai SecurityAppsec MarketDevsecops SolutionsSecurity Tools
What you need to know about the Seattle Tech Scene
Home to tech titans like Microsoft and Amazon, Seattle punches far above its weight in innovation. But its surrounding mountains, sprinkled with world-famous hiking trails and climbing routes, make the city a destination for outdoorsy types as well. Established as a logging town before shifting to shipbuilding and logistics, the Emerald City is now known for its contributions to aerospace, software, biotech and cloud computing. And its status as a thriving tech ecosystem is attracting out-of-town companies looking to establish new tech and engineering hubs.
Key Facts About Seattle Tech
- Number of Tech Workers: 287,000; 13% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Amazon, Microsoft, Meta, Google
- Key Industries: Artificial intelligence, cloud computing, software, biotechnology, game development
- Funding Landscape: $3.1 billion in venture capital funding in 2024 (Pitchbook)
- Notable Investors: Madrona, Fuse, Tola, Maveron
- Research Centers and Universities: University of Washington, Seattle University, Seattle Pacific University, Allen Institute for Brain Science, Bill & Melinda Gates Foundation, Seattle Children’s Research Institute
