D365 F&O Senior Support Consultant

D365 F&O Senior Support Consultant 

What to expect when you join Sikich  

Team members at Sikich have a lot in common while also being part of a rich and varied group of contributors, creating a distinct and thriving culture. Chief among our commonalities is a desire for growth and a shared unity of purpose in our professional lives. We believe that through diverse perspectives, challenging the status quo and rewarding action, we accelerate innovation and drive growth – for our clients, for ourselves and for our communities. 

The professional services landscape continues to evolve. For Sikich, this means we have an opportunity to further cement our leadership position in this industry and continue to grow our organization in increasingly exciting ways. This growth is meaningful for every team member at our company because larger companies simply see more interesting client opportunities and can attract impressively talented individuals like you. Through a dedicated focus on key business priorities and intentionally creating a rewarding employee experience, Sikich has developed into a highly regarded provider of professional services and a sought-after employer of choice. 

Do you want to work with other skilled practitioners and serve clients in a way that makes a difference? Are you seeking a supportive environment backed by a deep and extensive set of skillsets? Are you ready to make an impact and be acknowledged for your contributions? If you answered yes to these questions, we see a mutually beneficial and gratifying relationship on the horizon!  

Are you ready to grow with us? 

The Senior Client Services Specialist provides post-implementation functional support for Microsoft Dynamics 365 Finance and Supply Chain Management clients. This role investigates and resolves issues, coordinates enhancements, supports continuous improvement initiatives, and helps clients realize sustained value from their D365 investment. 

Responsibilities: 

• Lead post-implementation functional support for clients using Microsoft Dynamics 365 Finance and Supply Chain Management or earlier versions of Microsoft Dynamics AX. 

• Own complex and escalated support cases from initial assessment through resolution, coordinating functional, technical, and client resources as needed. 

• Diagnose root causes, evaluate business impact, recommend solutions or workarounds, and communicate status, risks, and next steps to client stakeholders. 

• Partner with implementation teams to plan and execute effective transitions from project delivery to ongoing support, including knowledge transfer and support-readiness reviews. 

• Serve as a trusted advisor to clients by identifying continuous improvement opportunities that enhance system performance, usability, controls, and business processes. 

• Lead requirements gathering and solution design for enhancements; develop clear functional specifications, test scenarios, support documentation, and end-user materials. 

• Plan and coordinate functional testing, regression testing, user acceptance testing, and production validation for fixes and enhancements. 

• Mentor support consultants, review work products, share leading practices, and contribute to knowledge articles, reusable assets, and service delivery standards. 

• Use Microsoft Dynamics Lifecycle Services, Azure DevOps, and other standard tools to prioritize, document, track, and report support and enhancement work in accordance with service-level commitments. 

• Maintain current knowledge of D365 Finance and Supply Chain Management capabilities, release updates, and relevant Microsoft guidance while working effectively in a remote, client-facing environment. 

Requirements: 

• Bachelor’s degree in Supply Chain Management, Operations, Accounting, Finance, Business, Management Information Systems, or a related field; equivalent professional experience will also be considered. 

• Five or more years of functional consulting, implementation, or application support experience with Microsoft Dynamics AX or D365 Finance and Supply Chain Management. 

• At least three years of post-implementation, managed services, or service desk experience in a client-facing environment, including ownership of complex or escalated issues. 

• Deep functional knowledge in one or more D365 Finance or Supply Chain Management areas and broad understanding of cross-functional process and integration impacts. 

• Demonstrated ability to lead requirements analysis, solution design, testing, issue resolution, and stakeholder communication with limited supervision. 

• Strong written and verbal communication, documentation, prioritization, and client relationship skills, with the ability to manage multiple concurrent priorities. 

• US Citizen or Green Card holder

Preferred Skills: 

• Current or prior Microsoft certifications related to Dynamics 365 Finance, Supply Chain Management, Power Platform, or Microsoft Dynamics AX 2012. 

• Experience leading Tier 2 or Tier 3 application support, including triage, root-cause analysis, escalation management, and resolution of high-impact incidents. 

• Experience with Azure DevOps, Microsoft Dynamics Lifecycle Services, release management, environment management, and structured change-control processes. 

• Familiarity with D365 integrations, data management, reporting, workflow, security, and Power Platform capabilities. 

• Experience mentoring consultants, developing knowledge content, improving support processes, or contributing to managed services performance and service-level reporting. 

In compliance with this state’s pay transparency laws, the base compensation range for this role is $81,980.50 (25th percentile) - $127,152.38 (50th percentile) - $172,324.25 (75th percentile). This is not a guarantee of compensation or salary, as final offer amount may vary based on several factors including but not limited to experience and geographic location. Compensation ranges for roles in our Government Services pillar are determined by contract with the specific government agency Sikich is servicing. 

In addition, specific skills/experience required are as follows:

• Servant Leader – You are hyper focused on engaging employees, fostering their development, and building a positive culture. 
• Solutions Focused – You see opportunities in every business problem and can develop, articulate, and implement solutions.
• Collaboration – You are a relationship builder across all levels of the organization and across all business units.
• Instills trust – You do what you say, and you follow through on commitments, you act with integrity, you are consistent and are perceived as credible.
• Impact & Influence Thinking – You gain support for ideas, proposals, and solutions, and get others to act, with or without formal authority, to advance initiatives/objectives.

About Sikich

Sikich offers the public and private sectors a diverse platform of professional services across consulting, technology and compliance. Highly specialized and hands-on teams deliver integrated solutions rooted in deep industry experience. Our approach is strategically and thoughtfully designed to help our clients, teams, and communities accelerate success. 

Sikich Total Rewards

Our team members enjoy expansive benefits ranging from competitive compensation and insurance options to wellness programs and a flexible time off policy, to name only a few. Sikich also takes pride in prioritizing team members’ health, total wellbeing and time spent with family, friends and in the pursuit of personal goals, hobbies, and endeavors.

Some examples of our many benefits:

• Sikich maintains a Flexible Time Off (FTO) Policy. We encourage every full-time employee, as your role permits, to utilize paid time off (personal time, mental/physical health care, vacation, sick leave, etc.). Waiting for time off to accrue is common at other companies. At Sikich, you do not have to wait for this benefit to kick in. FTO is activated on your first day with our organization.
• Sikich will also recognize paid holidays during the year and strives to permit employees to have time off the last week of the calendar year when client and project work permits. 
• Sikich offers a comprehensive wellness program to engage, challenge and empower team members to take responsibility for their wellbeing. Activities can be tracked through our wellness provider to obtain gift cards and other rewards.

We also offer:

• Flexible work arrangements
• Health, dental, vision, life, and accident/death/disability insurance options
• HSA employer contribution
• Nine (9) paid holidays annually.
• A robust paid Parental Bonding Leave program covering birth, adoption, and foster children.
• 401(k) with employer contributions
• CPA bonus with four (4) paid exam days & four (4) paid study days.
• Tuition reimbursement
• Generous employee referral bonus program
• Client referral bonus program
• Pet insurance
• FORCE – Sikich community volunteer program enabling each team member to use up to four hours of paid time annually to volunteer and make a difference in their local communities.

Want to learn more? Visit our Careers website or Glassdoor profile.

Sikich is an Equal Opportunity Employer M/F/D/V

Sikich practices in an alternative practice structure in accordance with the AICPA Professional Code of Conduct and applicable law, regulations, and professional standards. Sikich CPA LLC is a licensed CPA firm that provides audit and attest services to its clients, and Sikich LLC and its subsidiaries provide tax and business advisory services to its clients. Sikich CPA LLC has a contractual arrangement with Sikich LLC under which Sikich LLC supports Sikich CPA LLC’s performance of its professional services. Sikich LLC and its subsidiaries are not licensed CPA firms. 

“Sikich” is the brand name under which Sikich CPA LLC and Sikich LLC provide professional services.  The entities under the Sikich brand are independently owned and are not liable for the services provided by any other entity providing services under the Sikich brand. The use of the terms “our company”, “we” and “us” and other similar terms denote the alternative practice structure of Sikich CPA LLC and Sikich LLC. 

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