Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
The ideal candidate brings strong SQL expertise, a proactive mindset, and experience supporting large or mission-critical database systems. This is a remote position and requires a dedicated home office, with limited travel as needed.
Role Description
Design, build, administer, and support SQL database environments across customer-managed platforms
Ensure database performance, availability, reliability, and security in production environments
Monitor, diagnose, and resolve database performance and stability issues
Perform backup and restore activities, high availability and disaster recovery (HA/DR), and disaster recovery planning and execution
Optimize existing environments and contribute to standardization through documentation and Standard Operating Procedures (SOPs)
Participate in and lead managed services projects aligned to customer objectives
Engage directly with customers through incident response, change requests, meetings, and status updates
Track and document work accurately in the PSA system, including weekly timesheet submission
Support audits, compliance efforts, and on-call rotations as required
Collaborate with senior engineers on complex escalations and solution design
Behaviors and Competencies
Communication: Can effectively communicate complex ideas and information, and can adapt communication style to the audience.
Time Management: Can generally use time effectively and is working towards improving task prioritization and deadline management.
Organization: Can prioritize daily tasks, manage personal workflow, and utilize basic tools to keep track of responsibilities.
Interpersonal Skills: Can communicate effectively, build relationships, and resolve conflicts with others in moderate situations.
Adaptability: Can adjust to changes in the work environment, manage multiple tasks, and effectively handle uncertainty.
Judgment: Can evaluate situations, identify patterns or implications, and decide on an appropriate course of action based on analysis and experience.
Initiative: Can identify opportunities for improvement, propose solutions, and take action without explicit instructions.
Collaboration: Can actively participate in team discussions, respect differing opinions, and collaborate with others to achieve common goals.
Digital Acumen: Can identify opportunities to use digital tools for improvement and propose digital solutions.
Willingness to Learn: Can actively seek out learning opportunities but may need guidance to apply new knowledge or skills effectively.
Technical Troubleshooting: Can identify complex technical issues, propose solutions, and take action to resolve them without explicit instructions.
Skill Level Requirements
Deep expertise with Microsoft SQL Server (on-premises and/or cloud-based)
Strong knowledge of:
Backup and restore strategies
High availability and disaster recovery (HA/DR)
Performance tuning and optimization
Experience supporting large or complex database environments
Exposure to the Azure cloud platform
SQL Server administration and troubleshooting
Database performance monitoring and tuning
HA/DR implementations and recovery planning
Experience with version control tools (Git, Azure DevOps, or similar)
Strong documentation and change control discipline
Ability to effectively communicate complex ideas and adapt communication style to the audience
Strong organizational and time-management skills, with the ability to prioritize tasks and manage workloads
Ability to build relationships, collaborate effectively, and contribute to team-based problem solving
Adaptability to changing priorities, environments, and customer needs
Strong judgment, initiative, and problem-solving skills
Willingness to learn and apply new technical skills with guidance
Strong technical troubleshooting skills, with the ability to identify complex issues and implement solutions independently
Preferred Skill Level Requirements
Familiarity with IT Glue, Autotask, Datto RMM, and documentation tools
Experience with automation or scripting related to database operations
Exposure to CI/CD pipelines or database deployment automation
Certifications
One or more database-related certifications, such as Microsoft Certified: Azure Database Administrator Associate
ITIL v3+ certification (or ability to obtain within 6 months of hire)
Other Requirements
Bachelor’s degree in a related field or equivalent hands-on experience
3–5 years of experience supporting SQL database environments (managed services experience preferred)
Ability to travel up to 10% annually
Participation in a rotating on-call schedule for after-hours or holiday support
Availability for occasional overtime based on customer or business needs
Ability to meet utilization targets set by leadership
Must successfully pass a CJIS background check upon hire and annually thereafter
The estimated annual pay range for this position is $110,000 - $140,000 which includes a base salary and bonus. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
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