Dedicated Support Engineer

LiveRamp is the data collaboration platform of choice for the world’s most innovative companies. A groundbreaking leader in consumer privacy, data ethics, and foundational identity, LiveRamp is setting the new standard for building a connected customer view with unmatched clarity and context while protecting precious brand and consumer trust. LiveRamp offers complete flexibility to collaborate wherever data lives to support the widest range of data collaboration use cases—within organizations, between brands, and across its premier global network of top-quality partners.

Hundreds of global innovators, from iconic consumer brands and tech giants to banks, retailers, and healthcare leaders turn to LiveRamp to build enduring brand and business value by deepening customer engagement and loyalty, activating new partnerships, and maximizing the value of their first-party data while staying on the forefront of rapidly evolving compliance and privacy requirements.

You will:

• Become a member of our Dedicated Support Engineer team, and work to solve technical challenges as they arise while also leveraging your soft skills to thrill your clients.

• Manage a ticket queue to provide technical guidance and troubleshooting to enable customer satisfaction and company growth.

• Work in tandem with LiveRamp’s Technical Services team while providing technical support to many of the world's well-known brands, advertisers, agencies, financial institutions, and data providers.

• Be a pioneering member of a newly established team with a metrics-driven, people-centric culture.

• Adapt and thrive on a constantly evolving team.

• Analyze and seize opportunities to continuously improve customer outcomes using KPIs, case data, qualitative reviews of cases, & feedback.

• Implement and configure workflows to streamline setup for new clients and improve efficiency for existing ones.

Your team will: 

Dedicated Support Engineers deliver seamless technical support and troubleshooting services to a set list of LiveRamp customers, delighting those customers and managing stakeholders all while making it seem easy. 

About you: 

• 2-5 years of experience in advertising technology, marketing services or software technology in a customer support or delivery services role

• History of resolving customer issues quickly, with sustainable solutions, while delighting all stakeholders.

• Track record of successfully facilitating processes that result in experience improvements for internal and external stakeholders.

• Demonstrated success in prioritizing work with little oversight.

• Open-minded, collaborative, dependable, and poised when working through customer or internal challenges.

• Resourcefulness. We don't have all the answers, but you'll need to find them.

• Great communication skills with external customers and internal stakeholders.  

• The ability to work and succeed in ambiguous situations with little direction.

• The ability to respond promptly and follow through on projects to completion.

• Willingness to work in a standard 9am-5pm window, but will allow some flexibility (e.g. 10am-6pm or 10:30am - 6:30pm), as well as potential on-call or weekend coverage.

• Strategic and forward thinking, proven ability to plan ahead.

• Startup personality: smart, ethical, friendly, cross-functional, hardworking and proactive.

Preferred Skills:

• Familiarity with SQL querying. Ability to execute and understand existing queries, and to make adjustments as needed. Experience with API/Postman is a plus Familiarity and experience with CRM and ticketing platforms, specifically Salesforce and Zendesk. 

The approximate annual base compensation range is $92,500 to $119,500. The actual offer, reflecting the total compensation package and benefits, will be determined by a number of factors including the applicant's experience, knowledge, skills, and abilities, geography, as well as internal equity among our team.

• People: Work with talented, collaborative, and friendly people who love what they do.
• Fun: We host in-person and virtual events such as game nights, happy hours, camping trips, and sports leagues. 
• Work/Life Harmony: Flexible paid time off, paid holidays, options for working from home, and paid parental leave.
• Comprehensive Benefits Package: LiveRamp offers a comprehensive benefits package designed to help you be your best self in your personal and professional lives.  Our benefits package offers medical, dental, vision, life and disability, an employee assistance program, voluntary benefits as well as perks programs for your healthy lifestyle, career growth and more.
• Savings: Our 401K matching plan—1:1 match up to 6% of salary—helps you plan ahead. 

LiveRamp is an affirmative action and equal opportunity employer (AA/EOE/W/M/Vet/Disabled) and does not discriminate in recruiting, hiring, training, promotion or other employment of associates or the awarding of subcontracts because of a person's race, color, sex, age, religion, national origin, protected veteran, disability, sexual orientation, gender identity, genetics or other protected status. Qualified applicants with arrest and conviction records will be considered for the position in accordance with the San Francisco Fair Chance Ordinance. 

We use automated decision systems (ADS) as part of our recruitment and hiring process. If you require an accommodation or believe that the use of an ADS may create a barrier to your application or participation in the hiring process due to a disability or other protected characteristic, please let us know. We are committed to providing reasonable accommodations and ensuring an equitable hiring experience for all candidates.

California residents: Please see our California Personnel Privacy Policy for more information regarding how we collect, use, and disclose the personal information you provide during the job application process.

To all recruitment agencies: LiveRamp does not accept agency resumes. Please do not forward resumes to our jobs alias, LiveRamp employees or any other company location. LiveRamp is not responsible for any fees related to unsolicited resumes.