SpikeIT Global Solutions, Inc.

Desktop Support Engineer (SharePoint & Azure AVD)

Posted 5 Hours Ago

Be an Early Applicant

In-Office or Remote

Hiring Remotely in Jersey City, NJ

Entry level

In-Office or Remote

Hiring Remotely in Jersey City, NJ

Entry level

Provide technical support primarily for desktop hardware and software, with a focus on SharePoint and Azure Virtual Desktop management. Document solutions and contribute to IT knowledge base.

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Company Description

Job Description

Job Title: Desktop Support Engineer (SharePoint & Azure AVD)

Location: Remote(New Jersey)
Job Type: Part time-on demand basis(2-3 hours per day)

About the Role:
We are seeking a motivated, tech-savvy Desktop Support Engineer to join our IT team. In this role, you will provide frontline technical support to our employees, with a focus on SharePoint user assistance and basic Azure Virtual Desktop (AVD) environment management. This is an excellent opportunity to grow your skills in modern Microsoft cloud platforms in a supportive environment.

Key Responsibilities:

Provide first-level technical support for desktop hardware, software (Windows 10/11, Microsoft 365), and peripheral issues.
Assist users with SharePoint Online tasks: permissions requests, basic site navigation, document library management, and troubleshooting access/upload issues.
Support the Azure Virtual Desktop (AVD) environment: assist users with connection issues, application access within the virtual environment, and basic performance checks.
Execute standard operating procedures for user onboarding/offboarding, including account provisioning and access management in Active Directory/Entra ID.
Document solutions, create user guides, and contribute to the IT knowledge base.

Additional Information

All your information will be kept confidential according to EEO guidelines.

Top Skills

Active Directory

Azure Avd

Entra Id

Microsoft 365

Sharepoint

Windows 10

Windows 11

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