Director, Change Management

Title: Director, Change Management
Direct Manager Title: Chief Managed Care Officer

The Role 
We are looking for a Director, Change Management to join our Managed Care business unit to grow a book of business within our consulting services practice. This person should be skilled in change management, ideally certified with Prosci, and should have proven experience in managing successful, large scale enterprise change initiatives with external clients.

This strategic leader will guide organizations through transitions by developing and implementing change management strategies, leading teams, and ensuring successful adoption of new processes or systems. You will assess the impact of change, identify key stakeholders, and develop solutions to address resistance and risks. This role often involves providing expert advice, designing and delivering training programs, and communicating effectively with all levels of the organization. The Director is responsible for applying frameworks, establishing project management and timelines for the change being requested, including the communication planning and execution.

Examples of the work include:

• Updating supply chain vendors or processes
• Implementing AI in the revenue cycle
• Acquiring and integrating new facilities into a health system
• Supporting clients as they transition to value-based care, manage risk, or undertake system-wide initiatives

Each of these efforts demands sophisticated project management, clear communication, and targeted training; areas where clients rely on our expertise for full or partial support. In other cases, the Director would need to manage another consulting firm, the Unlock team, and the client team, depending on the scope of support needed.

What You’ll Do

• Strategic Planning: Develop and execute change management strategies aligned with organizational goals, including impact assessments, stakeholder engagement, and communication plans
• Stakeholder Engagement: Identify and engage with key stakeholders to build support for change initiatives and address concerns
• Communication: Develop and implement comprehensive communication strategies to keep stakeholders informed and engaged throughout the change process.This includes resistance identification and planning against resistance
• Training and Development: Design and deliver training programs to support employees in adapting to new processes, systems, or roles
• Adoption Management: Track and measure the adoption of changes to ensure success and make necessary adjustments
• Process Improvement: Identify areas for improvement in change management processes and implement strategies to enhance effectiveness

Ideal Qualifications

• Education & Qualifications:
  • Bachelor’s degree in Business, Project Management, Human Resources, or a related field (or equivalent experience)
  • 10+ years of experience within an agency or professional services environment
  • 5-8 years of relevant consulting experience or equivalent experience within the healthcare industry, demonstrating similar scope and impact
• Strong Leadership & Interpersonal Skills: Ability to effectively lead teams, build relationships, and communicate with all levels of the organization
• Change Management Expertise: Proven experience in developing and implementing change management strategies and methodologies
• Project Management Skills: Ability to manage multiple projects simultaneously, meet deadlines, and deliver results
• Communication & Presentation Skills: Ability to communicate complex information clearly and concisely, and to present information effectively to various audiences
• Analytical & Problem-Solving Skills: Ability to assess situations, identify problems, and develop effective solutions
• Industry Knowledge: Expertise within the healthcare industry, with strong working knowledge and applied experience with best practices in change management

Perks and Benefits

• Competitive Salary
• Health, Dental and Vision benefit packages to fit all types of lifestyles
• Life, Short- and Long-Term Disability Insurance paid 100% by the company
• FSA / HSA Options
• 401(K) with a generous company match program
• Flexible Paid Time Off
• Paid Parental Leave
• Hybrid and Remote work schedules available
• Employee Assistance Program (unlimited free telephonic counseling for a variety of issues such as mental health, financial support, and legal advice)
• Employee Referral Program

About Unlock:
Unlock Health redefines what a marketing and advertising agency can do in healthcare by breaking down walls that have existed for decades. We’ve combined the best teams in healthcare marketing to help every client live their mission – to promote, maintain, and restore health. Our “super agency” approach connects creative, content, and strategy to remove the guesswork from growth, measured by ROI technology. By bringing together the top talent in the industry, we are reshaping the future of healthcare marketing.

We believe our business can only grow by including our Vision and Values in everything we do. Our hiring process is no different. We interview and hire based on our values, which you can learn more about here.

Equality Opportunity Employer Statement
Unlock, and its affiliate companies, is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We provide equal employment opportunities without regard to an applicant's race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

For internal coding use only: Managed Care/Client Services/CoGs
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