Director, Commerce

Tinuiti is the largest independent performance marketing firm across Streaming TV, Google, Meta, and Amazon, with almost $4 billion in digital media under management and over 1,200 employees. With industry-leading expertise in search, social, Amazon and marketplaces, addressable TV, mobile apps, Influencer, Lifecycle, and more, Tinuiti understands that success requires both strategy and channel expertise. Our goal when we come to work every day is simple - to grow happiness. For our clients, their customers, our people and our partners. Growing happiness guides everything we do and our core values - Unleash Greatness, Never Stop Learning, Ignite Your Passion, Thankful Living, and Inspire Innovation & Change - inspire us to maintain a culture where our people take pride in their work and have fun doing it.

We support 100% remote work for this role!

Research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. So if you think you qualify, but don't necessarily meet every single point on the job description, please still get in touch.

• Client Management & Leadership: 

  • Lead a portfolio of clients, ensuring strategic alignment of account team recommendations with client objectives and fostering trust with senior client stakeholders, while partnering with internal leadership to address escalations and facilitate timely issue resolution 

  • Proactively Identify high-value moments to present, connect, and meet with the key client stakeholders to build and maintain strong relationships, provide insight, and influence change

  • Develop client relationships striving for Client Satisfaction score of 9 or above and Client Retention of 95% of above

• Client Onboarding & Transitions: 

  • Oversee client onboarding, offboarding, and account transitions, ensuring seamless experiences and maximizing account potential through the introduction of new ideas, strategies, and growth opportunities. 

  • Ensure we are accurately and efficiently delivering on ad operations (tracking) requirements, and partner with the ad ops team to provide best-in-class guidance for clients where needed

• Team Leadership and Development: 

  • Responsible for providing timely feedback, coaching, and evaluation of team members' goals and tasks, conducting weekly 1:1 meetings to offer ongoing support, ensuring adherence to Talent Architecture competencies 

  • Effectively manage client relationships, delivering best-in-class products, foster team building, and facilitate career growth through clear goal-setting, feedback loops, and educational development

  • Maintain certifications and stay updated on industry trends and best practices through continuous learning initiatives

  • Work with Managers and Senior Managers to ensure that Team goals are clearly defined, executed, and measured

  • Work with Managers and Senior Managers to ensure the creation of a strong talent pool by ensuring that Individual Development Plans are created with each Team member

• Business Acumen and Financial KPIs: 

  • Collaborate closely with Pod Leader and Directors throughout the pod to achieve financial targets and objectives, ensuring efficiency with staffing plans and allocations as well as client margin

• Innovation and Thought Leadership: 

  • Stay at the forefront of industry, consumer, platform, and relevant vertical trends. 

  • Implement cutting-edge tactics and technologies 

  • Drive innovative ideas and approaches to enhance campaign effectiveness and bring true value to our clients

• Client Education: 

  • Equip clients with the knowledge and confidence to speak about strategic directions and decisions, reinforcing their trust in our expertise

• Industry Expertise: 

  • Maintain and apply an in-depth knowledge of market developments, emerging trends, and best practices of the client’s business, and the industry overall, to enhance client strategies and recommendations

• Pod Management: 

  • Work closely with pod leadership to monitor and maintain accurate planning around team allocations and client forecasting, ensuring accounts are staffed appropriately and efficiently to provide best-in-class service at healthy margins. 

• A key leadership position, may support and/or lead team-wide calls, trainings, and initiatives

• Growth and Efficiency: 

  • Work with cross-functional teams to drive the development and implementation of processes that allow the Team to scale, continuously assessing the return on time invested on internal processes, projects, tasks, and meetings, striving to create teams that work smarter, not harder

•  10+ years of experience in e-commerce business management roles with a proven track record of executing successful strategies across large and diverse businesses

• Management experience preferred

• Expertise in Amazon Operations preferred

• Demonstrated success analyzing data and using analytics tools to drive marketing decisions

• Advanced computer skills including Google Suite, Microsoft Excel, and PowerPoint

• Ability to multitask, prioritize, and manage time effectively across clients, multiple partner relationships, and internal initiatives

• Excellent communication and interpersonal skills, with the ability to work effectively with external and internal teams

• 5+ years managing a team of people (ideally 3+ direct reports; skip level team preferred)

• Client/vendor facing experience required, Amazon or agency experience preferred 

The hiring salary range for this role is $130,000 - $150,000. We also offer an incentive pay program (RevShare) comprising a monthly variable revenue payment opportunity and a discretionary annual performance bonus. 

Hiring salaries are determined through interviews and a review of education, experience, knowledge, skills, abilities of the applicant, parity with other team members, and alignment with market data. We will provide more information on our benefits, incentive pay, and equity upon request. Disclosure as required by the Colorado Equal Pay for > Equal Work Act, C.R.S. § 8-5-101 et seq.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Unlimited PTO: At Tinuiti, we believe you deserve time to rest and enjoy life unplugged from your devices. When you take time for yourselves, you’re able to bring your best self to work. That’s why we prioritize flexibility, a fully remote environment, and offer unlimited paid time off.

Healthcare: Medical, Dental, Vision, Life & Disability, Flex Spending Accounts

Retirement: Match up to 4% of your contributions at 100% with immediate vesting

Perks and Wellness: Fringe, Forma, Thankful giving, Equity

Learning and Development: Mentor program and more

Disclaimer: This description has been designed to indicate the general nature and level of work performed by employees within this position. The actual duties, responsibilities, and qualifications may vary based on assignment or group. Tinuiti is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, sexual orientation, gender identity or expression, religion, national origin, marital status, age, disability, veteran status, genetic information, or any other protected status.