Director, Experience Design

T-Mobile is in pursuit of exceptional talent to join our executive team. We’re committed to excellence and innovation, and we are on the lookout for a leader who can steer our company towards new heights of success. In this pivotal role, you will be responsible for driving strategic initiatives and leading a talented team of professionals. The ideal candidate will possess a proven track record of success, demonstrating a keen ability to navigate complex challenges and capitalize on emerging opportunities. As a key member of our executive team, you will play a crucial role in shaping and executing our organizational strategy and contributing to our continued growth and market leadership. Join us in our commitment to driving innovation, inspiring collaboration, fostering a positive company culture, and achieving unparalleled success.

The Director of Experience Design leads the development, piloting, and evolution of end-to-end retail experience concepts across physical, digital, and human touchpoints. This role translates strategic inputs, customer insights, and business priorities into scalable, operationally viable experiences that enhance customer engagement and sales outcomes. The Director partners cross-functionally with Brand, Digital, Product, and AI teams to deliver cohesive omnichannel experiences. The role also establishes frameworks, playbooks, and toolkits to enable consistent execution across formats. This position drives innovation beyond store design into holistic experience systems.

Un-carrier® Responsibilities

• Lead development and continuous evolution of end-to-end experience concepts across physical, digital, and human touchpoints.
• Design, pilot, test, and scale experience concepts using test-and-learn methodologies.
• Enable seamless omnichannel customer journeys with intuitive wayfinding and integrated touchpoints.
• Develop experience frameworks, playbooks, and toolkits for scalable implementation.
• Integrate AI and emerging technologies into human-centered retail experiences.
• Collaborate cross-functionally with Retail Strategy, Brand, Digital, and Product teams.
• Lead, mentor, and build high-performing experience design teams.

The Experience You’ll Bring

• Bachelor’s degree in Architecture, Interior Design, Industrial Design, or related field (or equivalent experience).
• Master’s degree in Business Administration, Retail Management, or Design preferred.
• 10+ years managing design studios delivering complex projects across varying scales and budgets.
• 5+ years leading and developing high-performing creative and technical teams.

Enough about what you’ve done. Let’s talk about who you are.

• Strong leadership and team development capabilities.
• Expertise in technical design, fabrication, and spatial design.
• Excellent communication and presentation skills.
• Proven change management and innovation leadership.
• Strong cross-functional collaboration and relationship management.
• Customer-focused mindset with strong analytical capabilities.

The pay range above is the general base pay range for a successful candidate in the role. The successful candidate’s actual pay will be based on various factors, such as qualifications and experience, so the actual starting pay will vary within this range. Most Corporate employees are eligible for a year-end bonus based on company and/or individual performance and which is set at a percentage of the employee’s eligible earnings in the prior year.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.

Never stop growing!
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.