Director, Marketing Operational Excellence

Is it surprising to hear that a financial institution of 1.5 million members and over $30 billion in managed assets say that success comes from focusing on people, not profits?
Our “people helping people” philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each other. When you join our team, you become part of a purpose-driven organization where your work makes a real difference.
While we’re proud of our history, we’re even more excited about our future. With business and technology transformation on the horizon, there’s never been a better time to be part of BECU.

PAY RANGE

BENEFITS – because people helping people starts with supporting you

• 401(k) Company Match (up to 3%)

• 4% annual contribution to your 401(k) by BECU

• Medical, Dental and Vision (family contributions as well)

• PTO Program + Exchange Program

• Tuition Reimbursement Program

• BECU Cares volunteer time off + donation match

IMPACT YOU’LL MAKE:

As the Director, Marketing Operational Excellence, you’ll play a critical role in shaping how marketing operates at scale across BECU—bringing clarity, consistency, and efficiency to complex, enterprise-wide marketing processes. In this role, you’ll drive operational excellence by streamlining workflows, strengthening compliance, and creating capacity models that enable teams to deliver high-quality work faster and smarter. Your leadership will directly improve how marketing partners across the organization, ensuring efforts are aligned, compliant, and built to grow with the business. Through your expertise, you’ll help unlock greater impact from marketing by turning complexity into clarity and ideas into execution.

WHAT YOU’LL DO:

• Enterprise Marketing Operations Leadership: You’ll define and lead the operational strategy for marketing across the enterprise, ensuring consistent, efficient, and scalable ways of working across teams.
• Process Optimization & Standardization: You’ll identify inefficiencies, simplify workflows, and standardize processes across marketing functions—challenging duplication and driving smarter, faster execution.
• Capacity Planning & Forecasting: You’ll build and maintain capacity models that support annual and long-term planning, helping teams align priorities, timelines, and resources across multiple dependency groups.
• Quality, Compliance & Risk Management: You’ll establish and uphold marketing standards that ensure accuracy, brand integrity, data privacy, and regulatory compliance, including adherence to financial services regulations.
• Automation & Innovation Enablement: You’ll explore and implement automation and AI-driven efficiencies that reduce manual effort while improving quality, speed, and consistency.
• Financial & Budget Oversight: You’ll manage large-scale marketing budgets, ensuring accurate forecasting, expense tracking, ROI analysis, and responsible resource allocation.
• Executive Partnership & Influence: You’ll collaborate closely with senior leaders and cross-functional partners, providing insights and recommendations that support enterprise decision-making.
• Performance Insights & Measurement: You’ll oversee forecasting, ROI analysis, and benchmarking to evaluate effectiveness and guide continuous improvement.
• People Leadership & Change Management: You’ll build, coach, and lead high-performing teams, setting clear expectations, developing talent, and guiding teams through change with transparency and accountability.

This isn’t just about ticking off tasks on a list. It's about making a significant, positive change in BECU’s journey, where your contributions are valued, and your growth is continually fostered.

WHAT YOU’LL GAIN:

• The opportunity to shape how marketing operates at an enterprise level during a period of transformation and growth
• Visibility and partnership with senior leaders across marketing, operations, compliance, and enterprise teams
• The ability to leave a lasting imprint by building scalable processes that improve speed, quality, and impact

QUALIFICATIONS:

Minimum Qualifications:

• Bachelor’s degree in Marketing, Business Administration, or Communications, or equivalent work or education-related experience
• 8 years of experience in marketing operations within financial services, including enterprise process management, operational planning, and execution in a regulated environment.
• 5 years of people leader experience in a business environment

Desired Qualifications:

• Advanced degree in Marketing, Business Administration, or Communications
• Ability to provide direction and develop team skills in planning, design, and implementation of new marketing programs
• Excellent project management skills with a strong service focus and ability to manage multiple projects and deliverables
• Excellent written and presentation skills, including presentation development and delivery with confidence, enthusiasm, and salesmanship
• Excellent interpersonal, decision-making, and presentation skills to effectively communicate with management, staff, and outside contacts
• Demonstrated understanding of brand and its relationship to positioning, marketing strategies, and tactics

JOIN THE JOURNEY

Ready to make an indelible impact? Eager to be a part of a collaborative and innovative team where your ideas and contributions don’t just fill a role, but fuel the growth and success of BECU?

BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.