Director of Product Management – Document Storage & Business Intelligence

Job Description:

Shape the Future of Intelligent Banking Solutions

At CSI, we’re building products that power financial institutions and help our customers operate smarter, safer, and more efficiently. We’re looking for a Director of Product Management to lead the strategy, execution, and evolution of our Document Storage and Business Intelligence product portfolio.  In this highly visible player‑coach role, you’ll define product vision, drive measurable business outcomes, and lead a talented team of product managers—while remaining hands‑on with at least one product. This is an opportunity to influence direction, accelerate growth, and make a real impact across CSI and our customer community.

What You’ll Do

Strategic Leadership & Product Vision

• Own the end‑to‑end product strategy for our Document Storage and Business Intelligence offerings—from concept through delivery and ongoing optimization

• Translate market needs, customer feedback, and regulatory requirements into a clear product vision, roadmap, and prioritized backlog

• Establish a path to revenue growth and profitability across the full product line

• Drive consistent delivery against the roadmap, targeting 90%+ feature delivery

Execution & Cross‑Functional Collaboration

• Partner closely with Engineering, Compliance, Product Marketing, Sales, and Customer Support to ensure successful product launches and adoption

• Collaborate with third‑party vendors and providers to extend and enhance product capabilities

• Ensure products meet regulatory and compliance standards, including BSA/AML considerations

• Influence SDLC processes and agile best practices to improve delivery outcomes

Customer & Market Engagement

• Serve as a trusted subject matter expert, providing consultative guidance to customers and stakeholders

• Represent CSI as a product and industry leader in customer conversations, industry events, and thought leadership opportunities

• Leverage market research and competitive insights to continuously refine product strategy

People & Team Leadership

• Lead, coach, and develop a team of Product Managers aligned to strategic objectives

• Foster a culture of ownership, learning, and iteration

• Support career growth, skill development, and high performance across the product team

• Act as a change catalyst, influencing product thinking across the organization

Business & Financial Ownership

• Develop business cases and prepare budgets for senior leadership review

• Manage assigned cost centers and ensure responsible expense control

• Align product investments with long‑term business goals

What Success Looks Like in Year One

• A clear, actionable product vision and roadmap for Document Storage and BI

• Strong backlog discipline and predictable delivery across products

• Progress toward measurable revenue growth and margin improvement

• A high‑performing, engaged product management team

What You Bring

Experience & Education

• 10+ years of Product Management (or equivalent) experience in a product‑centric environment

• Experience leading and developing product or technical teams

• Strong familiarity with BSA/AML regulatory requirements

• Bachelor’s degree or equivalent practical experience

Skills & Competencies

• Strategic and analytical thinker with strong business acumen

• Excellent communication and stakeholder‑management skills

• Proven leadership and decision‑making ability

• Comfort operating independently in a consultative, self‑directed role

• Strong relationship‑building skills across all levels of an organization

Travel up to 15%

As a forward-thinking software provider, Computer Services, Inc. (CSI) helps community and regional financial institutions solve their customers’ needs through open and flexible technologies. In addition to its award-winning core banking platform, these include the latest in lending, digital banking, payments, financial crime prevention and cybersecurity. Building on its 60-year track record of personalized service, CSI is shaping the future of banking and empowering its customers to rival their competition. For more information about CSI, visit www.csiweb.com 

CSI provides rewarding and challenging career opportunities for our employees. When determining your pay, we consider various factors such as your skills, qualifications, experience and location. Along with a competitive salary, this position includes eligibility for incentive awards based on both individual and business performance. We also offer a comprehensive range of benefits. To learn more about our benefits, visit: Benefits Summary

CSI is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, physical and mental disability, marital status, veteran status, or any other characteristic protected by applicable law. If you need an accommodation during the recruitment process, please email us at [email protected] and we will work with you to meet your accessibility needs.

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Visa Sponsorship: We are unable to offer visa sponsorship for this position. Applicants must be authorized to work in the United States without the need for sponsorship now or in the future.