Director, Product Management (IAM) - Auth0

We are looking for a product leader who has experience delivering consumer experiences, cares about conversion and driving customers business outcomes.  At Auth0 Consumer experiences is defined as having the best low friction sign-up, login, and recovery experience.  A qualified applicant isn’t afraid to get their hands dirty with building apps, understands the technology and how to shape it for the future of both human and agentic personas. 

Identity experience and passion is a must for this role and applicants must be able to demonstrate how they used identity to deliver positive customer outcomes through new experiences using Passwordless Login, Passkeys, or Magic-link flows in innovative ways. as an example.  Also, looking for experience building tools to enable experimentation and metrics to measure conversion funnels. 

Reporting to the VP of Product, you will work cross-functionally with product architecture, engineering, design, marketing, customer success, and sales to ensure our identity solutions meet the evolving needs of modern B2C application builders. You will also lead and mentor a team of product managers and act as a thought leader internally and externally on all things B2C Identity.

Job Duties and Responsibilities:

• Define and own the CIAM product strategy for B2C companies, aligned with Auth0’s vision, market trends, customer needs, and business goals.
• Maintain and evangelize the product roadmap internally and externally, carving out differentiating features for multi-tenancy support, authorization, enterprise identity federation, directory services, and delegated administration.
• Drive cross-functional execution of that roadmap by partnering with leaders in product architecture, engineering, design, and go-to-market teams to deliver features that help B2C companies deliver delightful digital experiences and improve conversion rates
• Mentor and manage a team of product managers, fostering a culture of innovation, accountability, and customer-centricity.
• Engage deeply with customers, prospects, and internal stakeholders to gather insights, validate problems, and shape solutions.
• Track product performance and market trends, and adjust strategy as needed to stay ahead in a competitive landscape.
• Represent Auth0 & Okta externally as a subject matter expert at industry events, webinars, and customer meetings.

Minimum Required Knowledge, Skills, and Abilities:

• You must have a builder mindset.
• 10+ years of product management experience, with at least 5 years in B2C Consumer Apps
• 5+ years of leadership experience managing high-performing product teams.
• Bachelor's degree in Computer Science, Engineering, or a related technical field; MBA or equivalent experience a plus.
• Deep understanding of Customer Identity and Access Management (CIAM), including authentication, authorization, directory provisioning, and enterprise federation.
• Strong strategic thinking skills with a track record of driving product vision and roadmaps from concept to delivery.
• Ability to collaborate effectively with cross-functional teams in a fast-paced, agile environment.
• Exceptional communication and stakeholder management skills.
• Thinks big and small; can assemble a vision and the strategy/tactics to get there
• Experience working with Fortune 100 enterprise customers to translate complex needs into elegant product solutions.
• Budget up to 10% of the time for customer visits, conferences, team offsites, and strategic planning sessions.

Preferred Qualifications:

• Experience with developer-focused platforms, CI/CD tools and APIs.
• Passion for digital identity and its role in the future of B2C apps.
• Demonstrated experience using AI tooling to improve customer outcomes and streamline product management processes

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