Director of Implementation Services for Sales and Underwriting

Majesco isn’t just riding the AI wave – we’re leading it for the P&C, L&AH, and Pension & Retirement markets. Born in the cloud and built with an AI-native vision, we’ve reimagined the insurance and pension core as an intelligent platform that enables insurers and pension & retirement providers to move faster, see farther and operate smarter. As leaders in intelligent SaaS solutions, we’ve embedded AI and Agentic AI throughout our robust product portfolio of core, underwriting, loss control, distribution, digital solutions, and pension & retirement administration so our customer can reimagine their business with real-time business insights, optimized operations, and enhanced business outcomes. Everything we build is designed to strip away complexity and let our clients focus on what matters: delivering exceptional products, experiences, and long-term financial security for policyholders and plan participants. 

 In a world where change is constant, our native-cloud SaaS platform empowers insurers, MGAs, and pension & retirement providers with the agility to adapt to evolving risk, regulation, and market expectations, modernize operating models, and accelerate innovation at scale.  With 1400 implementations and more than 375 customers worldwide, Majesco is the AI-native solution trusted to power the future of insurance and pension & retirement. Break free from the past and build the future of insurance

At Majesco, this means joining a team leading the insurance and retirement industry through the AI revolution.   You’ll collaborate with experienced leaders and global teams building and scaling AI-native solutions that solve complex, real-world challenges - where innovation moves from concept to production, decisions carry real weight, and execution matters. If you’re looking for a place where your expertise is trusted, your judgment is valued, and your work helps define what’s next for intelligent insurance and retirement technology, Majesco is where that work happens.

Director, Services — Driving Transformation in Insurance Technology

Location: Remote United States or Canada

Role Overview

At Majesco, transformation isn’t theory — it’s execution. As Director, Services, you will lead the execution of complex, multi-million-dollar SaaS programs that redefine how insurance technology is delivered and sustained. This is a player/coach leadership role for a senior delivery leader who can directly own major client outcomes while also building and leading a high-performing delivery organization.

You will oversee active implementations from kickoff through go-live and production stability, with accountability for timeline, margin, quality, production readiness, and client confidence. In addition to leading a portfolio, you will personally own at least one major customer engagement, with clear financial responsibility and an expected utilization target, while coaching other program leaders to deliver with the same level of rigor.

This role is part of the services leadership group of this Business Unit and will work closely with Development Leads, Architects, Product Owners, QA, PMO, Sales, and Client Partners to strengthen execution, modernize delivery practices, and help migrate the business toward the next generation of Majesco’s product and operating model. Occasional international travel between Canada and the United States is expected. 

Key Responsibilities

• Own end-to-end execution of a portfolio of active implementations, ensuring commitments on timeline, scope, quality, margin, and go-live readiness are met.
• Serve in a player/coach capacity by directly owning at least one major customer implementation while managing and coaching other project leaders.
• Manage other Project Managers and Analysts, building a strong leadership bench with clear accountability, operating discipline, and execution focus.
• Lead from the front — staying deeply engaged in plans, estimates, risks, dependencies, financials, and stakeholder alignment, intervening early when outcomes drift.
• Own financial governance across implementations, including forecasting, margin management, staffing alignment, utilization, and delivery transparency.
• Collaborate as part of the services leadership team with Development Leads, Architects, Product Owners, and QA to drive coordinated execution across delivery, product, and engineering.
• Drive AI adoption across the implementation lifecycle, including planning, execution, status reporting, quality, knowledge reuse, and delivery acceleration.
• Partner with the PMO to drive maturity in implementation delivery, including migration away from legacy delivery practices toward Majesco’s broader operating model, governance standards, templates, and tools.
• Improve delivery consistency through stronger use of templates, standard operating mechanisms, governance, and scalable implementation processes.
• Accelerate Agile adoption across implementations, driving practical use of iterative planning, prioritization, transparency, and execution discipline.
• Work directly with executive leadership on the strategy and actions required to migrate the business to the next generation of Majesco’s product and implementation approach.
• Collaborate with Sales and Client Partner teams to examine client footprint, identify expansion opportunities, strengthen delivery positioning, and improve continuity from sales through implementation and ongoing account growth.
• Partner directly with client executives and steering committees to align delivery with business strategy and measurable value realization.

What Success Looks Like

In the first 6–12 months, success in this role means:

• Active implementations are delivering more consistently against committed timelines, quality targets, go-live readiness, and margin expectations.
• Project Managers and Business Associates are operating with stronger ownership, better predictability, and improved execution discipline.
• Delivery teams are adopting more standardized templates, governance, and operating practices aligned to the larger Majesco model.
• Agile ways of working are more consistently embedded across the implementation lifecycle.
• AI-enabled delivery practices are improving speed, quality, visibility, and team productivity.
• A clear strategy is in motion to transition toward the next generation of Majesco’s product and delivery model.

What You Bring

• 10 plus years of senior leadership experience delivering enterprise software or SaaS solutions for insurance or financial services organizations.
• Proven success leading large-scale transformation programs across multi-disciplinary, multi-vendor teams.
• Understanding of Life, Health, and Annuity insurance operations lifecycle from quoting and underwriting to policy administration, billing, claims, enrollment, or group benefits platforms.
• Demonstrated success in a player/coach model, combining direct client ownership with team leadership and talent development.
• Experience managing Project Managers and related delivery roles in a scaled implementation environment.
• Strong command of delivery governance, risk management, financial control, and operating cadence.
• Hands-on experience with Agile delivery, Jira, NetSuite, modern delivery tooling, and practical application of AI in delivery execution.
• Executive presence with the ability to operate effectively in both client boardrooms and day-to-day delivery forums.

Why Majesco

This is not a “keep the trains running” role. It is a hands-on transformation leadership seat for someone ready to execute, influence, and deliver at scale. In this role, you will help shape how Majesco implementations operate today while building the delivery model needed for the next generation of our product and our business.

Majesco — Where Insurance Technology Leaders Build What’s Next.

As a member of a rapidly growing and dynamic organization, the successful candidate must be flexible and willing to take on new tasks and responsibilities as business needs evolve. The company reserves the right to vary, change, or update job duties and responsibilities based on business requirements. This role may require shifting priorities, learning new technologies, and contributing to projects outside of the initial scope.

What Majesco Offers:

Majesco is committed to equal pay and transparency.  The annual base salary range for this position is $140,000 to $175,000. 

Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the United States.  It is uncommon for an individual to be hired at or near the top of the range for their role, and compensation decisions are dependent on a variety of factors.  Majesco considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as market and business considerations when making compensation decisions.

At Majesco, we offer a comprehensive employee benefits package with most coverage starting Day One.  Our benefits package includes, but is not limited to:  Medical, dental & vision insurance; employer-funded HSA coordinating with a high-deductible health plan; FSA, short-term/long-term disability; Life/AD&D insurance; 401(k), flexible time off, paid sick days and 11 paid holidays; paid parental/bonding leave; career anniversary leave and other voluntary benefits.